General Manager - AC Richmond Hotel NEW BUILD

TPG Hotels and Resorts

Cranston (RI)

On-site

USD 120,000 - 180,000

Full time

14 days+

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Benefits offered by this job

Health, Dental and Vision Insurances

Disability Insurances

Supplemental Life Insurances

Identity Theft Protection

Flexible Spending Accounts

401(k) Retirement Plan

Paid Time Off, Vacation and Holidays

Employee Assistance Program

Amazing hotel discounts across TPG

Job summary

TPG Hotels, Resorts & Marinas is seeking a General Manager to oversee hotel operations, hotel performance, and brand adherence. You will lead staff, manage budgets, and drive guest satisfaction while maximizing revenue and profitability.

The role emphasizes strategic planning, compliance, and strong leadership across departments. The position requires a Bachelor's degree in Hospitality Management or related field, with several years of hotel management experience.

Qualifications

Bachelor's degree required in hospitality or related field
Proven leadership with hotel revenue growth and guest satisfaction (GSS)
Strong budgeting, financial planning, and P&L responsibility
Ability to build professional references within hospitality
Organized, goal-oriented, self-motivated, energetic with a track record of success
Ability to drive GOP, flow-through and NOI per key

Responsibilities

Lead hotel staff with strong, positive leadership.
Recruit, train, and manage department heads and staff; set performance expectations.
Develop strategies to boost employee engagement and teamwork.
Ensure exceptional guest service and respond to feedback promptly.
Develop and manage annual budgets; monitor financial performance and costs.
Increase occupancy and revenue through sales and marketing collaboration.

Skills

Leadership

Budgeting

Guest satisfaction

P&L knowledge

Team management

Strategic planning

Education

Bachelor's degree in Hospitality Management, Business Administration, or related field

Job description

Become Part of the TPG Hotels, Resorts & Marinas Team......

TPG Hotels, Resorts & Marinas is widely recognized as one of the nation's premier hotel management companies. We are a national operator of hospitality assets across the entire chain scale, from focused-service hotels and lifestyle/resort properties to upper upscale luxury hotels and nautically based hospitality assets. Whether an investment partner or straight third-party operator, we are always operating on behalf of capital partners, and our role as entrusted stewards is to deliver top performance for our guests, investors and to fulfill the brand promise. Joining the Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority.

Job Overview

The General Manager is responsible for the overall management and operation of the hotel, ensuring a high level of guest satisfaction, financial success, and adherence to brand and company standards. This role requires effective leadership, strategic planning, and strong operational skills to achieve the hotel's goals and objectives.

What You'll Be Doing

Leadership and Management:
Provide strong leadership to the hotel staff, fostering a positive and productive work environment.
Recruit, train, and manage department heads and staff, setting performance expectations and conducting regular performance reviews.
Develop and implement strategies to enhance employee engagement and promote teamwork.
Guest Experience:
Ensure exceptional guest service by setting and maintaining high service standards throughout the hotel.
Respond promptly and effectively to guest feedback, resolving issues and ensuring guest satisfaction.
Monitor guest reviews and ratings, implementing improvements as needed.
Financial Management:
Develop and manage the hotel's annual budget, monitoring financial performance and implementing cost‑saving measures.
Maximize revenue through effective pricing strategies, sales initiatives, and upselling opportunities.
Review P&L and other financial reports to make informed decisions and achieve profitability goals.
Sales and Marketing:
Collaborate with the sales and marketing teams to develop and implement strategies to increase occupancy and revenue.
Identify new business opportunities, partnerships, and promotional activities to attract and retain guests.
Maintenance and Facilities:
Partner with Engineering team to maintain the physical condition of the hotel, ensuring proper upkeep and adherence to safety standards.
Oversee maintenance, repairs, and renovations are being completed as scheduled and necessary.
Compliance and Regulations:
Ensure the hotel complies with all local, state, and federal regulations, including health and safety standards, as well as company and brand standards.
Stay up-to-date with industry trends, changes in regulations, and best practices.
Reporting:
Prepare regular reports for the hotel's owners or corporate management, detailing financial performance, operational updates, and strategic plans.

Skills And Abilities

Bachelor's degree in Hospitality Management, Business Administration, or a related field
Several years of experience in hotel management or related roles, with progressively increasing responsibilities.
Verifiable history of leading a hotel to success in terms of financial performance (P&L), guest satisfaction (branded hotel GSS or similar scores), and revenue performance (STAR)Track record of employment stability
Thorough understanding of budget creation and implementation
Professional references from within the hospitality industry
Organized, goal oriented, self‑motivated, and energetic with a strong desire to achieve success
Ability to drive GOP, Flow thru and NOI per key.

Working Conditions & Physical Effort

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits