General Manager

Willmar Lakes Area Chamber of Commerce; Willmar, Northern (MN, KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Goodwill-Easter Seals Minnesota Willmar store is seeking a General Manager to lead operations, maximize donations and sales, and align with the organization's mission. You will develop staff, monitor performance, and ensure high customer service while maintaining strong community relations.

Responsibilities include managing the team, ensuring a Manager on Duty, and translating initiatives into clear objectives.

Qualifications

• 3-5 years of relevant experience required.
• Bachelor’s or Associate degree preferred.

Responsibilities

• Delivers excellent customer service and handles all customer and donor concerns promptly.
• Ensures a Manager on Duty (MOD) is on site at all times.
• Directs execution of merchandising principles and signage standards.
• Provides clear communication to the store team.
• Maximizes donations and analyzes sales and expenses to support the mission.
• Translates business initiatives into clear team objectives.
• Monitors community and customer trends and competitor activity.

Skills

Communication

Windows & MS Office

Independent work

Organization

Attention to detail

People management

Customer service

Diversity & human-services

Education

Bachelor’s or Associate degree preferred

Tools

Merchandising systems

Job description

The General Manager is responsible for maximizing sales and revenues to meet Donated Goods Retail's commitment to the mission and values of Goodwill-Easter Seals MN. This position provides high-level leadership and guidance through development and training of store personnel and store operations.

ESSENTIAL JOB FUNCTIONS

Store Operations

• Delivers excellent customer service and handles all customer and donor concerns in a timely and effective manner to the satisfaction of the customer/donor.
• Ensures there is a Manager on Duty (MOD) at all times.
• Directs execution of implementation guide, merchandising principles and signage standards.
• Provides clear communication to store team.

Talent Management

• Creates superior capability by attracting, developing and retaining talent.
• Identifies and evaluates trends in employee strengths and opportunities and provides direction for training and development for future growth and professional opportunities.
• Responsible for high store engagement and productivity by creating an atmosphere of recognition and reward for individual and team contributions.
• Ensures the highest level of integrity and partners with Human Resources on employee concerns and grievances.

Store Business Management

• Communicates issues to District Manager in a timely manner.
• Maximizes donations and controls inventory levels. Analyzes sales, expense and revenue information to maximize contribution to the mission.
• Maximizes commercial and purchased margins through the execution of set work instructions.
• Translates business initiatives into clear team and individual objectives.
• Monitors community and customer trends, including competitor sales and strategies.

Services and Programs

• Partners with volunteer services to ensure a positive relationship with the store’s community.
• Executes job duties in a manner that promotes employment and quality participant experiences.
• Facilitates and participates in partnerships with Case Managers and Retail Liaison when appropriate to enhance the participant and community experience.
• Establishes a store presence in community events and meetings.
• Supports and promotes Goodwill-Easter Seals mission and values.

Safety and Asset Protection

• Directs employees in adhering to loss prevention and safety procedures and initiatives.
• Actively works to reduce workers’ compensation incidents and customer accidents.
• Ensures all customer accidents and workers’ compensation reporting is completed accurately and on time.
• Identifies potential facility concerns and addresses them in a timely and cost-effective manner.

Other Duties

• Responsible for being familiar with GESMN’s employee handbook and organizational policies, as well as where to find the most up-to-date versions on the intranet.
• Responsible for learning, understanding, and practicing all safety policies and procedures set forth by the Human Resources and GESMN executive team.
• Other duties as assigned.

KNOWLEDGE & SKILLS

• Ability to communicate effectively with supervisors, employees and customers
• Proficient in Windows and Microsoft applications
• Ability to work independently and coordinate multiple projects simultaneously
• Excellent organizational and administrative skills with the ability to prioritize
• Strong attention to detail
• Strong analytical, problem solving and strategic thinking skills
• Strong people management and coaching skills
• Knowledge/expertise working with persons with disadvantages and/or disabilities and barriers to employment
• Ability to recruit high quality individuals and build a strong team
• Ability to handle sensitive and confidential information appropriately
• Ability and desire to provide excellent customer service
• Ability to interact with a diverse population in a human-services setting

PRIOR EXPERIENCE & EDUCATION

• 3-5 Years of relevant experience required
• Bachelor’s or Associate degree preferred

Additional Postings available from Goodwill - Willmar (Goodwill-Easter Seals Minnesota)