Assistant Store Manager

Willmar Lakes Area Chamber of Commerce; Willmar, Northern (MN, KY); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Goodwill-Easter Seals Minnesota in Willmar seeks an Assistant Store Manager to lead daily operations, maximize donations, and ensure excellent customer service while fostering employee satisfaction.

You will supervise staff, manage on-duty coverage, monitor inventory, and maintain accurate reporting and cash controls. This role emphasizes teamwork, training, and adherence to policies within a community-focused organization.

Qualifications

• Minimum 3–5 years of relevant store-management experience.
• Bachelor’s or Associate degree preferred.
• Strong leadership and customer service skills.
• Ability to train and develop staff.

Responsibilities

• Directs day-to-day activities and acts as Manager on Duty on the sales floor.
• Models and directs excellent customer service and resolves donor/customer concerns.
• Maximizes donations and maintains inventory by coaching staff to meet production goals.
• Leads production team to create a friendly, engaging donor environment.
• Ensures reporting is accurate and completed on time.
• Maintains cash controls and proper authorization procedures at POS.
• Builds relationships with community and other store locations.

Skills

Effective communication

Windows and Microsoft applications

Multitasking and time management

Organizational skills

Attention to detail

Analytical and problem solving

People management

Team building

Diversity and inclusion awareness

Recruiting

Conflict management

Discretion with sensitive information

Customer service excellence

Education

Bachelor’s or Associate degree preferred

Job description

The Assistant Store Manager is responsible for maximizing donations to ensure sales and revenues are met by providing leadership and guidance to create a store environment focused on customer service and employee satisfaction, while executing store operations within organizational guidelines. Provides supervision and direction to employees while performing job duties in support of Goodwill-Easter Seals’ mission and values.

ESSENTIAL JOB FUNCTIONS

Operational Excellence

• Directs and controls day-to-day activities and assumes Manager on Duty role when on the sales floor; makes timely, high-quality decisions using analysis, experience, and judgment.
• Models and directs excellence in customer service by ensuring employees provide fast and accurate service at the registers and that customer concerns and complaints are handled to the customer/donor’s satisfaction at store level.
• Maximizes donations and controls inventory levels by ensuring all saleable products reach the sales floor through monitoring and coaching production staff to achieve production expectations.
• Leads production team in creating a friendly and engaging environment with donors.
• Ensures all reporting is accurate and completed on time.
• Ensures proper authorization procedures are followed at the point-of-sale and maintains proper cash controls.
• Responsible for effectively directing and controlling all day-to-day activities.
• Follows policies and procedures and executes directives in a timely manner.
• Demonstrates a strong networking relationship within the community and builds strong relationships with peer group and other GESMN store locations and partners.

Talent Management

• Generates high employee morale and productivity by creating an atmosphere that consistently recognizes and rewards individual initiative and teamwork.
• Gives prompt, constructive (formal and informal) feedback, including helping employees create individual development plans, coaching employees on performance, and assisting in performance documentation.
• Recruits, develops and manages a diverse staff. Participates in hiring decisions.
• Ensures employees are trained on organizational rules, policies, and procedures.
• Keeps immediate supervisor promptly and fully informed on all issues.
• Ensures participants’ work plans are up to date and complete; assists in completing participants’ work assessments; provides timely feedback and reporting to Career Navigators on participants’ progress and issues.

Performance & Standards

• Meets weekly with management team to understand, plan, and execute business performance strengths and opportunities.
• Maximizes commercial product margins through pricing, proper presentation, and accurate entry.
• Maintains consistent product flow to the sales floor; ensures appropriate salvage procedures are followed.
• Executes merchandising and housekeeping to standards; creates merchandising plans for seasonal sets and executes the plan through others.

Service & Programs

• Meets weekly with management team to plan, update, and improve business.
• Educates customers and employees on GESMN’s mission.
• Understands and actively supports the organization’s inclusion and diversity efforts and works respectfully and effectively across cultures.

Safety & Asset Protection

• Follows and holds employees accountable for adhering to loss prevention and safety procedures and initiatives; this includes ensuring that the team follows all Personal Protective Equipment (PPE) requirements, facilitating and participating in monthly safety meetings and drills with employees, and ensuring employee safety certification and training are complete and documents.
• Actively works to reduce workers’ compensation incidents and customer accidents.
• Ensures all customer accidents and workers’ compensation reporting is completed accurately and on time.

Other Duties

• Responsible for being familiar with GESMN’s employee handbook and organizational policies, as well as where to find the most up-to-date versions on the intranet.
• Responsible for learning, understanding, and practicing all safety policies and procedures set forth by the Human Resources and GESMN executive team.
• Other duties as assigned.

KNOWLEDGE & SKILLS

• Ability to communicate effectively with employees and customers
• Proficient in Windows and Microsoft applications
• Ability to work independently and coordinate multiple projects simultaneously
• Excellent organizational and administrative skills with the ability to prioritize
• Strong attention to detail
• Strong analytical, problem solving and strategic thinking skills
• Strong people management and coaching skills
• Ability to build a strong team
• Knowledge/expertise in working with persons with disadvantages and/or disabilities, as well as barriers to employment
• Ability to recruit quality individuals
• Strong conflict management skills
• Ability to handle sensitive and confidential information appropriately
• Ability and desire to provide excellent customer service
• Ability to interact with a diverse population in a human-services setting

PRIOR EXPERIENCE & EDUCATION

• 3-5 Years of relevant experience required
• Bachelor’s or Associate degree preferred

Additional Postings available from Goodwill - Willmar (Goodwill-Easter Seals Minnesota)