General Manager

Jersey Mike's West Bend; West Bend (WI); On-site; USD 22,041 - 26,174; Full time

Benefits offered by this job

Health insurance

Paid time off

Employee discount

Job summary

29025 Jersey Mike's West Bend is looking for a Manager in Training to oversee in-store operations and ensure all employees perform their duties effectively. This full-time position requires strong leadership and commitment to customer service. Responsibilities include greeting customers, managing orders, and maintaining restaurant cleanliness. Candidates must be flexible with shifts and have the ability to work a minimum of 32 hours per week. The job offers an hourly rate between $16.00 and $19.00, plus tips and benefits such as health insurance and paid time off.

Qualifications

• Ability to understand and adhere to all company policies and procedures.
• Commitment to learning and a strong desire to work as a team player.
• Flexibility to work day and night shifts, weekends, and holidays.

Responsibilities

• Greet customers and serve food and beverages positively.
• Input orders and handle payments accurately.
• Prepare subs while following safety procedures.

Skills

Team player

Customer service

Flexibility

Positive attitude

Job description

Are you energetic, hard‑working, and ethical?

As a Manager in Training, you will help oversee in‑store operations alongside the General Manager. Your role is vital to ensuring the store is in exceptional order and that all employees perform their duties properly and efficiently. You will lead by example, execute systems and procedures with 100% integrity, and maintain an enthusiastic, friendly, and positive attitude while following all guidelines and initiatives outlined in the employee description.

Qualifications

• Ability to understand and adhere to all company policies and procedures
• Commitment to learning
• Strong desire to work as a team player
• Flexibility to work day and night shifts, weekends, and holidays
• Ability to stand for long periods in a fast‑paced environment
• Positive attitude and commitment to customer satisfaction
• Ability to lift 50 pounds
• Must be 18 years old or older
• Work a maximum of 50 hours per week if needed
• Work a minimum of 32 hours per week

Responsibilities

• Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
• Input orders into a point‑of‑sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
• Work together with the line team to prepare cold and hot subs to customer specifications while following cooking instructions, safety procedures, and sanitary requirements.
• Use specific kitchen machinery such as knives, grills, slicers, etc.
• Ensure restaurant cleanliness daily by clearing and wiping tables, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
• Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.
• Handle customer concerns and complaints professionally and calmly to resolve problems according to Jersey Mike’s standards and policy.
• Maintain a neat and tidy appearance by wearing the required uniform and adhering to the corporate dress code.

Pay

Hourly Rate: $16.00 – $19.00 / hour

Tip Rate: $2.00 – $5.00 / hour

Total: $18.00 – $24.00 / hour

Supplemental Pay

• Tips
• Bonus pay (Once Store Earned)
• Paid training (Management Course in Jersey)

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Employee discount

Employment Details

Job Type: Full‑time

Shift Availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person