General Manager

Jersey Mike's Germantown; Village of Germantown (WI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

401(k) matching

Employee discount

Job summary

Jersey Mike's Germantown seeks a Manager in Training to oversee in-store operations with the General Manager. You will lead by example, ensure staff performance, and uphold procedures with integrity.

You will greet customers, manage orders, train staff, help with scheduling, resolve issues, and maintain restaurant cleanliness. Full-time hours and a comprehensive benefits package are offered.

Qualifications

• Understanding and adherence to company policies and procedures.
• Commitment to learning and development.
• Desire to work as a team player.
• Willingness to work day and night shifts, weekends, and holidays.
• Ability to stand for long periods in a fast-paced environment.
• Positive attitude and customer-focused mindset.
• Ability to lift up to 50 pounds.
• Must be 18 years or older.
• Capable of 32–50 hour weeks as needed.

Responsibilities

• Greet customers and record orders with a friendly, helpful attitude.
• Input orders into the POS system and handle payments accurately.
• Collaborate with line team to prepare subs per specifications following safety rules.
• Operate kitchen equipment safely (knives, grills, slicers).
• Maintain daily restaurant cleanliness and sanitation.
• Train new employees and help manage staff schedules.
• Address and resolve customer concerns per Jersey Mike's standards.
• Maintain neat appearance and wear the required uniform.

Skills

Customer service

Team player

Flexibility

Strong work ethic

Communication

Education

High school diploma or equivalent

Tools

POS system

Job description

Are you energetic, hard-working, and ethical?

Manager in Training helps oversee in-store operations alongside the General Manager. The position plays a major role in ensuring the store is in exceptional order and that all employees are performing duties properly and efficiently. Manager in Training must lead by example and execute systems and procedures with 100% integrity. As a leader, your attitude needs to be enthusiastic, friendly, and positive, and follow all guidelines and initiatives outlined in the employee description.

Requirements:

• Ability to understand and adhere to all company policies and procedures
• Commitment to learning
• Have strong desire to work as a Team Player
• Flexibility to work day and nights shifts, weekends, and holidays
• Ability to stand for long hours at a time and work in a fast-paced environment
• Positive attitude and commitment to customer satisfaction
• Ability to lift 50 pounds
• Must be 18 years old or older
• Work a maximum of 50 hour work week if needed.
• Work a minimum of 32 hours a week.

Responsibilities:

• Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
• Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
• Work together with the line team to prepare cold and hot subs to customer specifications, while following cooking instructions, safety procedures, and sanitary requirements.
• Use specific kitchen machinery such as knives, grills, slicers, etc.
• Ensure restaurant cleanliness daily by clearing and wiping tables, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
• Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.
• Handle customer concerns and complaints professionally and calmly to resolve problems according to Jersey Mike's standards and policy.
• Maintain a neat and tidy appearance by wearing required uniform and adhering to a corporate dress code.

About Jersey Mike's Subs

Our authentic taste – served Mike's Way® with lettuce, onions, tomatoes, oregano, salt, and THE JUICE (oil and vinegar) – is called our CRAVEABILITY factor. Our secret? Everything about Jersey Mike’s is the absolute highest quality, including our employees. Our USDA Prime Roast Beef is trimmed and cooked right here in the store. Our meats and cheeses are all top-quality premium brands sliced freshly before your eyes. Our bread is fresh-baked each day on premises. And of course, everything’s created right in front of you. It’s what makes Jersey Mike’s the most authentic tasting submarine sandwich available, truly a \\Sub Above\\, and it’s a tradition of quality we’ll never outgrow. Our team is just that as well...an amazing group of people working together, having fun, engaging with our customers and making each visit memorable with our unique, friendly, and welcoming personalities.

Pay Break Down:

Hourly Rate: $16.00 - $19.00 / hour

Tip Rate: $2.00 - $5.00 / hour

Total: $18.00 - $24.00 / hour

Supplemental pay:

• Tips
• Bonus pay (Once Store Earned)
• Paid Training (Management Course in Jersey)

Benefits:

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Employee discount

Employment with the Company is contingent upon your successful completion of all of the Company’s lawful pre-employment checks, which may include a background check.

Job Type: Full-time

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person

This website is not operated by Jersey Mike’s Franchise Systems. Jersey Mike’s restaurants are independently owned and operated franchise locations. Franchisees are independent business owners who set their own wage and benefit programs, which can vary between franchisees. Your application will go directly to the franchisee, and all hiring decisions will be made by the franchisee.

This website is not operated by Jersey Mike’s Franchise Systems. Jersey Mike’s restaurants are independently owned and operated franchise locations. Franchisees are independent business owners who set their own wage and benefit programs, which can vary between franchisees. Your application will go directly to the franchisee, and all hiring decisions will be made by the franchisee.

This website is not operated by Jersey Mike’s Franchise Systems. Jersey Mike’s restaurants are independently owned and operated franchise locations. Franchisees are independent business owners who set their own wage and benefit programs, which can vary between franchisees. Your application will go directly to the franchisee, and all hiring decisions will be made by the franchisee.