General Manager

Schindler Group; Washington (District of Columbia); On-site; USD 164,000 - 205,000; Full time

Benefits offered by this job

Fully vested 401k match

Medical, Dental and Vision plans

3 weeks vacation + 7 sick days + 3hols

Tuition Reimbursement

Parental Leave

Professional development opportunities

Job summary

Schindler Group in Washington, DC seeks a General Manager to oversee service, repair, and modernization activities across its regional portfolio, while driving P&L and ensuring top-tier customer satisfaction.

You will lead a multidisciplinary team, develop annual operating plans, and partner with Field Quality Excellence to maintain safety and quality standards, with a focus on growth and loyalty across product lines, and strong relationship building with customers.

Qualifications

• Bachelor’s degree required.
• Experience managing a full P&L for an industrial company is preferred.
• SAP experience is preferred.

Responsibilities

• Develop and execute annual regional business operations plans and budgets.
• Drive service, repair and modernization in the territory.
• Oversee New Installation activity and P&L oversight.
• Manage field service activities and asset management.

Skills

Excellent written and verbal沟通 skills

Financial statement understanding

Legal awareness to contract terms

Experience supervising a unionized aワr

Education

Bachelor’s degree

Tools

Microsoft Word

PowerPoint

Excel

SAP

Job description

Location: Washington, DC (NOVA), DC, United States

Job ID: 90919

We Elevate… Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

General Manager

Your Main Responsibilities

The General Manager will provide management of company’s activities and functions relating to the ongoing service, repair, maintenance and retention of all Schindler and other products existing within our portfolio as well as driving all recovery efforts for units outside our portfolio in an assigned geographic span. The General Manager will oversee the Modernization activities (sales and operations) in the same assigned geography, as well as serve as the local connection point (resources, support and P &L) for the related New Installations activities). All this work is to be fulfilled in a manner which achieves customer satisfaction as well as the strategic business objectives of the region.

• Develop and execute annual regional business operations plans and budgets for service, repair and modernization in support of the territory’s financial and non-financial objectives and support the implementation of territory quality and operations initiatives.
• Develop and execute a strategic, sustainable plan to deliver high quality service and grow loyalty with customers across all three product lines.
• Ensure coordination and execution on all product safety responsibilities/initiatives in partnership with Field Quality Excellence organization including execution of proper testing and technical training.
• Serve as the geographic focal point for New Installation activity included providing project resources where required and ensuring P & L oversight.
• Manage the cancellation avoidance process on all accounts with a focus on Top 20 and "at risk" programs.
• Develop and maintain strong relationships with key customers and influential industry consultants through personal contact and staff assignments.
• Grow portfolio unit count and value above market standards, with fixed price repairs driving the immediate business.
• Develop and execute market plan to direct the sale of company products and services for orders entered objective relating to price, volume, mix and market share across the various district load centers.
• Manage, mentor and lead a team to deliver and drive their KPI’s using appropriate performance management methods.
• Plan, schedule and assign workload requirements interfacing skill levels of field and administrative personnel to the needs of the operation through PMS job elements, activities and performance reviews.
• Initiate procedures and leadership practices to create a business environment for participative management; pro-active labor relations with local business agents; maintain high morale of subordinates and be strong, aggressive supporter of business unit’s management philosophy and practices.
• Set expectations for Field Technician engagement by ensuring the completion of on-time installations, maintenance quality walks, route reviews, performance reviews and ride-alongs.
• Manage field service activities for parts inventory, company tools, vehicles and other fixed assets for most cost-effective results. Responsible for managing net working capital and overseeing appropriate asset management measures and billing procedures. Responsible for legal interface of procedures like collection efforts and contractual disputes
• Drive process and tooling compliance across service Sales & Operations

What You Bring

• Bachelor’s degree required
• Ability to understand financial statements; legal awareness to contract terms and conditions
• 5+ years in various assignments within the Company, in the Elevator industry, or in another service-oriented business.
• Experience managing a full P&L for an industrial company, preferred.
• Proficiency in Microsoft Word, PowerPoint and Excel. SAP experience is preferred.
• Experience supervising a unionized workforce is a plus.
• Excellent written and verbal communication skills.

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

Base Salary $164,300 - $205,300

The above represents the typical salary range for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only base salary and does not include commissions or longer-term incentives

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values:

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.