Field Superintendent - Service

Schindler Group; Washington (District of Columbia); On-site; USD 113,400 - 141,700; Full time

Benefits offered by this job

401k match

Medical/Dental/Vision plans

Vacation and leave

Tuition reimbursement

Parental leave

Development opportunities

Job summary

Schindler Group in Washington, DC, seeks a Field Superintendent of Existing Installations to oversee servicing, maintenance and repair of assigned elevator units, ensuring quality, safety and cost targets.

You will lead field technicians, coordinate routes, manage logistics, and collaborate with sales and project teams to deliver reliable service and customer satisfaction while developing leaders and advancing safety standards.

Qualifications

• 5+ years of technical leadership experience or elevator industry experience preferred.
• Bachelor’s degree or equivalent in elevator industry or related field.
• Strong problem-solving, communication and interpersonal skills.
• Ability to manage sensitive employee relations issues.
• Proficiency in MS Office suite.
• Strong organizational skills and adaptability.

Responsibilities

• Build a safe and effective team environment by leading field technicians to ensure maintenance meets quality standards as well as contract requirements.
• Coordinate routes, scheduling, ordering parts and verifying payroll accuracy while assuring profitability.
• Partner with Area/Territory Operations Managers with implementation of company & industry best practices to achieve service financial and delivery metrics.
• Perform regular site inspections to deliver exceptional service, maintenance, warranty and repair offerings.
• Conduct Field Safety Audits at required intervals to ensure technicians understand and follow safe work practices.
• Educate technicians on processes, tools and standards through training and performance programs thereby continuously improving service delivery.
• Manage logistics and implement preventive maintenance strategies; schedule quarterly customer site visits.
• Collaborate with the local sales team to estimate service orders; Maintain relationships with local IUEC business agents and communicate effectively to resolve disputes.
• Partner with New Installation and Modernization Project Managers during contract conversions to ensure customer satisfaction.
• Act as a liaison between internal stakeholders and customer to investigate, resolve and address any operational challenges that may arise.

Skills

Technical leadership

Elevator industry experience

Problem-solving

Communication

Interpersonal skills

Adaptability

Education

Bachelor’s degree or equivalent

Tools

MS Office

Job description

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Location: Washington,DC,United States
Job ID: 90243

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhancesquality of life for communities, and contribute to making places more accessible,inclusive, and sustainable for all. By joining us, you don’t justbecome part of our success story; you help shape the future and continue ourrich legacy that started back in 1874.

Join us as a

Your main responsibilities

As a Field Superintendent of Existing Installations (EI), you will oversee servicing, maintenance and repair of assigned units to meet customer and company standards for quality, safety and cost management. Support area objectives through effective project oversight and employee management.

Operations Management

• Build a safe and effective team environment by leading field technicians to ensure maintenance meets quality standards as well as contract requirements
• Coordinate routes, scheduling, ordering parts and verifying payroll accuracy while assuring profitability
• Partner with Area/Territory Operations Managers with implementation of company & industry best practices to achieve service financial and delivery metrics

Quality and Safety

• Perform regular site inspections to deliver exceptional service, maintenance, warranty and repair offerings.
• Conduct Field Safety Audits at required intervals to ensure technicians understand and follow safe work practices

Employee development, planning & logistics

• Educate technicians on processes, tools and standards through training and performance programs thereby continuously improving service delivery
• Manage logistics and implement preventive maintenance strategies; schedule quarterly customer site visits

Collaboration

• Collaborate with the local sales team to estimate service orders; Maintain relationships with local IUEC business agents and communicate effectively to resolve disputes.
• Partner with New Installation and Modernization Project Managers during contract conversions to ensure customer satisfaction

Problem Solving

• Act as a liaison between internal stakeholders and customer to investigate, resolve and address any operational challenges that may arise.

What you will learn

• Enhance knowledge of Schindler’s products and industry standards through onboarding training focused on service and maintenance.
• Build leadership skills by fostering a collaborative team environment focused on safety, efficiency, and strong processes with regular interactions and shared problem-solving.
• Gain expertise in supervising customer accounts while navigating industry regulations
• Strengthen business acumen by mastering P&L financial management while leveraging Power BI dashboards to make informed, data-driven decisions
• Acquire in-depth knowledge of elevator/escalator systems by shadowing experienced technicians on-site

What you bring

• 5+ years of technical leadership experience or elevator industry experience preferred
• Bachelor’s degree or equivalent in relevant work experience in the elevator industry or related field
• Strong problem-solving, communication and interpersonal skills;
• Ability to manage sensitive employee relations issues
• Proven leadership skills
• Proficiency in MS Office suite
• Strong organizational skills
• Adaptability in a fast-paced environment
• Flexibility to be on call as needed

Base Salary $113,400 - $141,700

The above represents the typicalsalaryrange for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only basesalaryand does not include commissions or longer-term incentives.

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of achild’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

Become part of our team, help us enhance quality of life and drive innovationwhile raising the bar for safety and sustainability. We value your diverse skills andperspectives as together we shape the sustainable cities of today and tomorrow.

Core Values

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.