General Manager

Ontario Trillium Foundation; Vidalia (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

The Ontario Trillium Foundation is seeking a Restaurant Manager in Vidalia, Georgia. In this role, you will lead a dedicated team focused on delivering exceptional guest experiences while meeting the operational standards of Dunkin' Donuts. Responsibilities include team development, guest satisfaction, and driving profitability through effective marketing initiatives. Ideal candidates should have strong leadership skills, experience in restaurant management, and a commitment to excellent customer service.

Qualifications

• Experience in restaurant management is essential.
• Strong leadership and team development skills.
• Excellent guest service orientation.

Responsibilities

• Develop a team delivering exceptional guest experiences.
• Promote operations excellence for guest satisfaction.
• Drive profitability through effective restaurant standards.

Job description

Restaurant Managers develop a team of dedicated people delivering great guest experiences and profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin' Donuts standards.

Team Environment - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Hire, train, and develop the right people and plan staffing levels to meet guest and business needs. Continuously learn while passing on knowledge and skills to help others develop and grow. Hold themselves and team accountable for responsibilities and results.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Lead by example and promote an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Engage and empower team to develop solutions that drive business results. Complete all required training including ServSafe certification.

Profitability - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Analyze restaurant environment and business results to identify opportunities and action plan with their team to set and achieve goals. Comply with all restaurant, Brand, and franchisee policies.