General Manager

Ontario Trillium Foundation; Jesup (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Ontario Trillium Foundation is looking for a Restaurant Manager to lead their team in Jesup, Georgia. The ideal candidate will enhance guest experiences while ensuring operational excellence and profitability. Responsibilities include staff management, team development, and achieving sales targets through effective restaurant standards. The role also emphasizes the importance of guest satisfaction and requires a commitment to training and coaching team members.

Qualifications

• Proven ability to develop and lead a team in a fast-paced environment.
• Exceptional guest service skills with a focus on guest satisfaction.
• Ability to analyze business results and create actionable plans.

Responsibilities

• Oversee overall restaurant operations and staff management.
• Promote a team environment and effective communication.
• Drive sales and profitability through standard execution.

Job description

Restaurant Managers develop a team of dedicated people delivering great guest experiences and profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin' Donuts standards.

Team Environment - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Hire, train, and develop the right people and plan staffing levels to meet guest and business needs. Continuously learn while passing on knowledge and skills to help others develop and grow. Hold themselves and team accountable for responsibilities and results.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Lead by example and promote an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Engage and empower team to develop solutions that drive business results. Complete all required training including ServSafe certification.

Profitability - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Analyze restaurant environment and business results to identify opportunities and action plan with their team to set and achieve goals. Comply with all restaurant, Brand, and franchisee policies.