General Manager

Placemakr; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

Placemakr is seeking a results-driven General Manager to lead day-to-day operations at one of our urban properties. You’ll supervise the team, own guest experience, and drive financial performance across the property.

Reporting to the Area Manager, you’ll implement programs, manage schedules including evenings and weekends, and partner with ownership groups to elevate service. This remote-first role requires strong communication and a passion for hospitality.

Qualifications

• Leadership experience managing large teams in hospitality or service environments.
• Strong ability to drive operational and financial performance.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead property operations and guest experience across the site.
• Drive financial performance and ensure budgets are adhered to.
• Implement programs, processes and standards for continuous improvement.

Skills

Leadership

Team management

Operations

Communication

Job description

A bit about us

At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment‑like spaces in hand‑picked neighborhoods. Our tech‑enabled buildings create one‑of‑a‑kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home.

Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non‑property team members support property execution and the evolution of other areas within our platform. They can enjoy remote‑first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi‑Fi. We believe collaboration is key, so our remote‑first teams and property leaders have biannual in‑person get‑togethers at various locations across the US.

From corporate non‑property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence.

The impact you'll have

At Placemakr, our obsession with exceptional service isn’t the only thing that sets us apart – it's our people! As General Manager, your mission is to challenge, motivate, engage and lead your team to drive operational and budgetary excellence across your Placemakr property, using your foundational leadership skills and operationally savvy mindset. Around here, things move fast, and no two days look the same (which is how we like it!). You’ll dive right in with providing hands‑on support when escalated issues occur while instilling accountability, ownership and innovation in every member of your team. Through Manager on Duty shifts and scheduling yourself as flexibly as our operating model, you’ll impactfully lead our teams, engage with our ownership groups and shake up the status quo (because "that’s how it’s always been done" simply isn’t in our vocabulary). If you're curious, resilient and creative in your solutions - while still appreciating a trusted process or two – your success as a General Manager won’t be far behind.

Reporting directly to your applicable Area Manager, you will utilize a can‑do and results‑oriented approach to ensuring consistent day‑to‑day operations, strong financial performance and an unmatched experience for everyone on your property so we can deliver big on our commitments. In this role, you’ll need to demonstrate exceptional communication skills, providing clarity and building trust across your team and partners, and excel in implementing programs and processes that keep us continuously improving. The General Manager must be fueled by motivating and leading people, championing Placemakr’s Community Norms and embodying accountability to drive a culture of top performance, world‑class service and operational and financial excellence.

This position requires open availability for flexible scheduling, including evenings, overnights, weekends and holidays, on a rotational basis and as the needs of the business call for it.