General Manager

Edge Sports Global, LLC; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

Edge Sports Global, LLC is seeking a General Manager to oversee the operations of various ice rink facilities in the United States. This role involves managing daily activities, ensuring safety compliance, and providing excellent customer service.

The ideal candidate will have experience in facility management, staff supervision, and financial management. Responsibilities include organizing events, managing budgets, and developing community relations.

Qualifications

• Proven experience managing facility operations and staff.
• Strong communication and customer service skills.
• Ability to manage budgets and financial performance.

Responsibilities

• Oversee daily operations of the ice rink and facilities.
• Hire, train, and supervise rink employees.
• Ensure compliance with safety regulations.

Skills

Facility management

Staff supervision

Customer service

Financial management

Safety compliance

Education

Bachelor's degree in sports management or related field

Tools

Zamboni

Ice rink maintenance equipment

Job description

Job Title: General Manager

Employer: Edge Sports Global

Location: Various Facilities- Rhode Island Ice Rink Manager

Facility Operations

• Oversee daily operation of the ice rink and surrounding facilities
• Schedule public skating, hockey, figure skating, lessons, rentals, and special events
• Ensure ice quality through resurfacing and maintenance coordination
• Monitor refrigeration, HVAC, lighting, and facility systems
• Coordinate opening and closing procedures
• Maintain cleanliness and overall appearance of the facility

Ice Maintenance & Safety

• Supervise ice resurfacing operations using equipment such as a Zamboni
• Monitor ice thickness and temperature
• Ensure compliance with safety regulations and risk‑management policies
• Conduct routine safety inspections of boards, glass, locker rooms, bleachers, and exits
• Respond to accidents, injuries, and emergency situations
• Maintain incident and accident reports

Staff Supervision

• Hire, train, schedule, and supervise rink employees
• Manage rink employees (such as Zamboni drivers, rink attendants, maintenance staff, cleaners)
• Conduct employee evaluations and disciplinary actions
• Ensure staff certifications and training remain current
• Develop team communication and operational procedures

Customer Service

• Address customer questions, complaints, and concerns
• Ensure a safe and enjoyable guest experience
• Coordinate memberships, rentals, and group bookings
• Build relationships with local hockey leagues, schools, and skating clubs
• Support community outreach and promotional programs

Financial Management

• Prepare and manage budgets
• Monitor revenue and operating expenses
• Handle cash management and reporting procedures
• Approve purchases and vendor contracts
• Track attendance, sales, and program performance
• Assist with pricing strategies and financial forecasting

Event & Program Coordination

• Organize tournaments, competitions, birthday parties, and special events
• Coordinate ice time allocation among teams and programs
• Work with coaches, referees, instructors, and league organizers
• Promote seasonal programs and community events

Compliance & Administration

• Ensure compliance with local, state, and federal regulations
• Maintain permits, insurance documentation, and operational records
• Develop policies and emergency action plans
• Coordinate inspections and regulatory reporting

Marketing & Community Relations

• Support advertising and social media efforts
• Promote skating programs and public events
• Develop partnerships with schools, youth organizations, and sponsors
• Increase participation and customer retention