General Manager

Desert Hospitality Management, LLC Career Center; Tucson (AZ); On-site; USD 140,000 - 210,000; Full time

Job summary

Desert Hospitality Management, LLC Career Center seeks a General Manager to provide executive leadership for all hotel operations as we open a new Hyatt Regency property in Tucson. You will ensure Hyatt brand standards and DHM policies, drive financial performance, guest satisfaction, and team engagement across Rooms, F&B, Engineering, Sales, Revenue, Finance, HR, Security, and Events.

Develop leaders, maintain owner and brand relationships, and champion safety and service excellence.

Qualifications

• Bachelor's degree preferred; 8-10+ years progressive hotel leadership.
• Previous General Manager experience in a Hyatt Regency or comparable full-service upscale hotel preferred.
• Strong financial acumen, budgeting, forecasting, revenue management, and labor management skills.
• Alcohol awareness and food safety certification as required by state and federal laws.

Responsibilities

• Lead all hotel departments including Rooms, Food & Beverage, Engineering, Sales & Marketing, Revenue Management, Finance, Human Resources, Security, and Events.
• Ensure compliance with Hyatt brand standards, DHM SOPs, and all applicable laws.
• Drive RevPAR, ADR, occupancy, GOP, EBITDA, guest satisfaction, and associate engagement.
• Develop department leaders through coaching, succession planning, and accountability.
• Maintain strong relationships with ownership, Hyatt, community partners, and DHM leadership.
• Champion a culture of safety, inclusion, ethics, and service excellence.

Skills

Strategic leadership

Financial acumen

Guest experience

Talent development

Operational excellence

Executive communication

Change management

Integrity & accountability

Education

Bachelor's degree preferred

Job description

Scope of Position: Looking for a well-verse candidate ready for a challenge in opening a new hotel. (Hyatt Brand) The General Manager provides executive leadership for all aspects of hotel operations, ensuring compliance with Hyatt Regency brand standards and Desert Hospitality Management (DHM) policies while delivering exceptional guest experiences, financial performance, team member engagement, and owner satisfaction.

Position Responsibilities and Qualifications:

Education & Experience:

• Bachelor's degree preferred; 8-10+ years progressive hotel leadership.
• Previous General Manager experience in a Hyatt Regency or comparable full-service upscale hotel preferred.
• Strong financial acumen, budgeting, forecasting, revenue management, and labor management skills.
• Alcohol awareness and food safety certification as required by state and federal laws.

Physical Demands:

• Long hours sometimes required, including nights and weekends.
• Light Work-Exerting up to 30 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to spend some time moving about the hotel overseeing the various departments.
• Valid driver's license from appropriate state and MVR in good standing.

Core Competencies:

• Strategic Leadership.
• Financial Acumen.
• Guest Experience Excellence.
• Talent Development.
• Operational Excellence.
• Executive Communication.
• Change Management.
• Integrity and Accountability.

Key Responsibilities:

• Lead all hotel departments including Rooms, Food & Beverage, Engineering, Sales & Marketing, Revenue Management, Finance, Human Resources, Security, and Events.
• Ensure compliance with Hyatt brand standards, DHM SOPs, and all applicable laws.
• Drive RevPAR, ADR, occupancy, GOP, EBITDA, guest satisfaction, and associate engagement.
• Develop department leaders through coaching, succession planning, and accountability.
• Maintain strong relationships with ownership, Hyatt, community partners, and DHM leadership.
• Champion a culture of safety, inclusion, ethics, and service excellence.

Performance Expectations:

• Meet or exceed annual financial plan.
• Achieve Hyatt brand compliance.