General Manager

Signet Jewelers Limited; Troy (MI); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Ownership & Freedom

Unique Culture

Competitive compensation

Comprehensive benefits

Job summary

Diamonds Direct in Michigan seeks a General Manager to lead a high-energy team on the sales floor, inspiring and coaching staff while driving exceptional customer service and store performance.

The role emphasizes ownership, autonomy, and a strong focus on sales leadership, with a culture that values humility, hunger, and emotional intelligence.

Qualifications

• Jewelry industry experience is required.
• Demonstrated success in leading teams to achieve business goals.
• Strong leadership and coaching capabilities with conflict resolution skills.
• Proven ability to drive sales through coaching and customer engagement.

Responsibilities

• On-the-floor leadership: engage with team and customers, set performance standards.
• Inspire and coach team to achieve high levels of performance.
• Drive store performance through strategic sales initiatives and leadership.
• Treat the store as a own business and lead with autonomy.
• Maintain high energy and enthusiasm in all store operations.

Skills

Leadership experience

Sales leadership

Customer service

Coaching ability

Education

Bachelor’s degree or 3 years relevant experience

Job description

About Us:

We have many opportunities available on our other career site pages. At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call, RHINO’s. These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward. Most importantly, RHINO’s exhibit humility, as in order for the business to succeed here, it takes EVERYONE! Do YOU have what it takes to be a Diamonds Direct RHINO?? The Hardest Job You Will Ever LOVE! Are you a leader who thrives on inspiration, positivity, and takes on challenges with relentless energy? At Diamonds Direct we’re on the hunt for an exceptional General Manager. This is not just a job—it’s a calling for those who are ready to give 100% of themselves, every single day.

Your Role:

As our General Manager, you’ll be at the heart of our store, leading a team of high-energy, dedicated “rhinos.” Your job will be to inspire, coach, and support them while setting the standard for excellence in every aspect of our operations.

Key Responsibilities:

• On-the-Floor Leadership: Be present on the sales floor, actively engaging with your team and customers. Lead by example, demonstrating excellence in sales and customer service.
• Inspiration & Coaching: Motivate and guide your team, helping them to excel in their roles and reach their full potential. Foster a culture of learning and growth.
• Sales Mastery: Drive store performance through strategic sales initiatives and personal sales leadership. Network and build strong relationships with clients and community partners.
• Creativity & Autonomy: Treat the store as your own business. Utilize your creativity and leadership skills to shape and grow the market presence.
• High Energy & Intensity: Maintain a high level of enthusiasm and dedication. Wear a rhino costume if necessary—this role demands that kind of commitment!

What We Offer:

• Ownership & Freedom: Run your location with the autonomy to implement your ideas and strategies. We trust you to lead and innovate.
• Unique Culture: Join a family-oriented team that values fun and camaraderie. We work hard, but we also know how to enjoy the journey.
• Competitive Compensation: Our compensation structure is designed to reward those who excel and exceed their goals.
• Comprehensive Benefits: Enjoy a great benefits package that supports your well-being and professional growth.

What It Takes:

• Humility: Leave egos at the door. We value team players who lead with humility.
• Hunger: Be ready to charge like a rhino. Give it your all, every single day.
• Emotional Intelligence: Build strong, personal connections with a diverse group of people. Understand and communicate effectively with clients and team members.
• Inspiration: Lead with influence and passion. Your role is about more than managing; it’s about inspiring results.

Qualifications:

• Jewelry Industry Experience: Proven background in the jewelry sector is required.
• Track Record of Success: Demonstrated success in achieving business outcomes and leading teams.
• Leadership Experience: Solid experience in a managerial role, with the ability to lead and motivate a team.
• Education & Experience: Bachelor’s degree preferred, or three years of relevant experience, or a combination of both.

Ready to take on the challenge and lead with passion?

We have many opportunities available on our other career site pages.

We are a rare company in that we exist for our customers.

Extraordinary service is the result of anticipating each customer’s unique needs and providing the solution before the customer is even aware of it. Our road to success starts with great people who share a common vision: to create life-long relationships with everyone who walks through our doors. We create this exceptional customer experience by starting with a one-of-a-kind employment experience. We are a family made up of individuals with a like-minded approach to hard work and a diversified way of charging at barriers that stand in our way. When we add in that we are SERIOUS about having FUN, we feel that there is no better place to work! We hope that you will explore an opportunity with us and discover how rewarding it is to be a Rhino on our team!