Sales Associate, Diamonds Direct

Signet Jewelers Limited; Rockville (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

Diamonds Direct in Rockville, MD is seeking a Jewelry Sales Associate to deliver extraordinary customer service while guiding clients through our luxury inventory.

You will leverage product knowledge to help customers select pieces, build lasting relationships, and maintain an organized, professional showroom. Availability on Saturdays is required and prior experience in luxury or diamonds sales is preferred; a GIA certification is a plus.

Qualifications

• Experience in luxury sales or diamonds is preferred.
• GIA certification is a plus.
• Availability to work Saturdays.

Responsibilities

• Deliver exceptional customer service and a memorable shopping experience.
• Guide customers using product knowledge of inventory and designer collections.
• Maintain an organized sales floor and professional appearance.

Skills

Luxury sales

Customer service

Relationship-building

Detail-oriented

Education

GIA certification (preferred)

Job description

At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call, RHINO’s. These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward. Most importantly, RHINO’s exhibit humility, as in order for the business to succeed here, it takes EVERYONE! Do YOU have what it takes to be a Diamonds Direct RHINO?? As a Jewelry Sales Associate with Diamonds Direct, you will step into a role that offers a unique blend of luxury, creativity, and customer-focused service. You will have access to a vast inventory and top designers in the industry, enabling you to offer unparalleled choices to your customers. Join us in a fast-paced, family-oriented environment where your passion for luxury jewelry and commitment to exceptional customer service will shine.

Key Responsibilities:

• Customer Service Excellence: Provide top-notch service by always prioritizing the customer’s needs. Ensure a memorable shopping experience from the initial greeting to post-sale follow-up.
• Relationship Building: Cultivate lasting relationships with customers, positioning Diamonds Direct as their go-to destination for luxury jewelry.
• Product Knowledge: Utilize extensive knowledge of our inventory and designer collections to guide customers in making informed and personalized choices.
• Sales Process: Manage the sales process with a focus on what’s best for the customer, including detailed follow-through after the sale.
• Organizational Skills: Maintain a well‑organized work environment, paying close attention to detail in all aspects of the sales process.
• Professionalism: Uphold a professional demeanor and appearance that reflects the high standards of Diamonds Direct.

What’s in it for You?

• Unlimited Earning Potential: Enjoy a rewarding compensation structure with no quotas or team goals.
• Career Development: Benefit from our investment in your career growth and development within the luxury jewelry industry.
• Freedom from Pressure: No push to sell warranties, credit applications, or additional products.

Requirements:

• Experience: Previous experience in luxury sales and/or diamonds sales preferred. GIA certification is a plus.
• Availability: Must be able to work Saturdays, as it is a peak day for sales.
• Skills: Strong focus on customer service and relationship-building. Well-organized with a keen eye for detail. Professional demeanor and appearance.

We are a rare company in that we exist for our customers. Extraordinary service is the result of anticipating each customer’s unique needs and providing the solution before the customer is even aware of it. Our road to success starts with great people who share a common vision: to create life‑long relationships with everyone who walks through our doors. We create this exceptional customer experience by starting with a one‑of‑a‑kind employment experience. We are a family made up of individuals with a like‑minded approach to hard work and a diversified way of charging at barriers that stand in our way. When we add in that we are SERIOUS about having FUN, we feel that there is no better place to work!

We hope that you will explore an opportunity with us and discover how rewarding it is to be a Rhino on our team!