General Manager

DH Pace; Topeka (KS); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Generous paid time off

401(k) with employer match

Employee discounts

Job summary

DH Pace in Topeka, Kansas is seeking a General Manager to oversee operations, manage personnel, and enhance customer service. This role entails direct responsibility for the growth and profitability of the Topeka market.

The ideal candidate will have a minimum of five years’ experience, strong operational management skills, and a commitment to customer service excellence. Benefits include comprehensive coverage and competitive compensation.

Qualifications

• Minimum of five years’ experience managing personnel in a service organization.
• Valid Driver’s License required.
• Ability for technical applications and mechanical systems.

Responsibilities

• Manage day-to-day operations of service and install departments.
• Plan and execute schedules to meet customer commitments.
• Review monthly financial and operational reports.

Skills

Operations management

Budget management

Customer service

Problem solving

Staff training and development

Job description

The DH Pace Company is a family‑owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business.

General Manager — located in Topeka, Kansas. This position will have direct responsibility for leading, managing, and profitably growing the Topeka market. Candidates with experience in operations, budgets, labor costs, and profit and loss are encouraged to apply.

Job Responsibilities

• Manage day‑to‑day operations of Service and Install Departments.
• Plan, manage, and implement schedules to meet daily customer commitments and ensure that the plan is properly executed.
• Review workload and manpower to meet customer commitments in a cost‑effective manner.
• Ensure that install projects are completed timely, below budget and to the satisfaction of the customer.
• Participate in the annual budgeting process for the Departments and the plan to execute.
• Deliver return on sales that exceed your financial budget forecast for your assigned business unit(s).
• Review monthly financial/operational reports and work with front‑line managers to develop action plans to improve.
• Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews.
• Improve safety performance by complying with all aspects of our safety program and consistently emphasizing safety to your team.
• Improve warranty performance by conducting root cause analysis and developing and implementing plans to reduce the number of warranties and the associated costs.
• Improve customer survey scores and response rates over prior year results by (1) consistently emphasizing the importance of great customer service and actively coaching it, (2) consistently recognizing employees who deliver great customer service, and (3) quickly and consistently repairing relationships where customers give us low scores while making the needed improvements in people and processes to help ensure better service in the future.
• Evaluate and make suggestions to improve operational processes and procedures.
• Assist with hiring, training and developing new employees.
• Lead effective field force meetings.
• Other duties as assigned.

Qualifications

• Minimum of five (5) years’ experience managing personnel; preferably with a Service Organization.
• Must possess a Valid Driver’s License.
• Possess an ability for technical applications, mechanical systems and problem solving.
• Experience conducting meetings with exempt and non‑exempt personnel.
• Experience hiring, training, developing and conducting annual performance reviews.
• Must enjoy a high level of activity in a hands‑on environment where there is an emphasis on meeting deadlines and providing unmatched customer service.
• Travel on occasion to customer job sites and quarterly for senior management meetings.

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month.
• Generous paid time off plus paid holidays and floating holidays.
• Company‑paid life insurance, short‑term disability, and long‑term disability.
• 401(k) with employer match.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Voluntary benefits including supplemental life and critical illness coverage.
• Employee discounts for you and your immediate family.
• Competitive compensation with annual performance reviews.

Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or e‑mail.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60‑1.35(c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities