General Manager

Teksky LLC; Sturgeon Bay (WI); On-site; USD 120,000 - 180,000; Full time

Job summary

Teksky LLC seeks a General Manager to lead a diverse resort operation including campground, waterpark, condo, and resort services. You will work with the Board of Directors to set goals and manage departments, ensuring safe, efficient operations across seasons.

The ideal candidate has a bachelor's degree and at least five years of senior management experience in hospitality or related fields, with proven budgeting and regulatory compliance skills.

Qualifications

• Bachelor's degree in a related field, equivalent experience considered.
• At least 5 years of multifaceted business management experience.
• Experience supervising multiple departments and managers.
• Demonstrated budgeting and financial management experience.

Responsibilities

• Oversee overall resort operations and implement Board-approved policies.
• Develop annual goals, strategic plans, and operational objectives.
• Supervise year-round management staff and seasonal personnel.
• Conduct employee performance evaluations and support staff development.
• Maintain effective communication with the Board, members, owners, guests, and employees.
• Attend Board and membership meetings.
• Develop and manage annual operating and capital budgets in collaboration with the Board.
• Monitor revenue, expenses, occupancy, and operational performance.
• Authorize expenditures in accordance with procurement policies.
• Support reserve funding and capital improvement planning.
• Coordinate with auditors, accountants, financial institutions, and consultants.
• Prepare financial and operational reports for the Board.
• Oversee recruitment, hiring, onboarding, staffing, and employee retention.
• Ensure appropriate staffing levels throughout the operating season.
• Administer personnel policies and address employee relations issues.
• Promote employee development, workplace safety, and employment law compliance.

Skills

Leadership

Staff supervision

Budgeting

Regulatory compliance

Communication

Risk management

Education

Bachelor's degree

Job description

The General Manager serves as the chief executive of the Association, overseeing the overall leadership, administration, financial performance, regulatory compliance, member satisfaction, and daily operations of a campground, waterpark, condominium, and resort. This role works closely with the Board of Directors to implement policies, lead department managers, establish organizational goals, and ensure safe, efficient, and successful resort operations.

Key Responsibilities

Leadership & Administration

• Oversee overall resort operations and implement Board-approved policies.
• Develop annual goals, strategic plans, and operational objectives.
• Supervise year-round management staff and seasonal personnel.
• Conduct employee performance evaluations and support staff development.
• Maintain effective communication with the Board, members, owners, guests, and employees.
• Attend Board and membership meetings.
• Develop and manage annual operating and capital budgets in collaboration with the Board.
• Monitor revenue, expenses, occupancy, and operational performance.
• Authorize expenditures in accordance with procurement policies.
• Support reserve funding and capital improvement planning.
• Coordinate with auditors, accountants, financial institutions, and consultants.
• Prepare financial and operational reports for the Board.
• Oversee recruitment, hiring, onboarding, staffing, and employee retention.
• Ensure appropriate staffing levels throughout the operating season.
• Administer personnel policies and address employee relations issues.
• Promote employee development, workplace safety, and employment law compliance.

Risk Management & Regulatory Compliance

• Ensure compliance with applicable federal, state, and local regulations.
• Oversee OSHA compliance, workplace safety, and incident investigations.
• Maintain appropriate insurance coverage and emergency response plans.
• Coordinate with legal counsel, insurance providers, and regulatory agencies.

Operational Oversight

• Provide strategic oversight of campground, waterpark, food and beverage, housekeeping, security, camp store, activities, entertainment, maintenance, and facilities operations.
• Monitor service quality, guest satisfaction, and operational efficiency.
• Ensure seasonal managers have the resources and support needed to succeed.

Member, Guest & Community Relations

• Address significant concerns from members, condominium owners, seasonal campers, and guests.
• Build positive relationships with stakeholders, vendors, contractors, and community organizations.
• Represent the Association professionally and promote a welcoming resort environment.

Capital Improvements & Long-Term Planning

• Collaborate with the Board to identify long-term capital improvement priorities.
• Participate in reserve studies and future planning initiatives.
• Oversee approved capital projects, including bid procurement, contractor coordination, budgets, and timelines.
• Work with engineers, architects, consultants, and contractors as required.

Board Relations

• Serve as the primary liaison between staff and the Board of Directors.
• Provide regular operational, financial, and strategic updates.
• Prepare reports and recommendations for Board consideration.
• Implement Board-approved policies, projects, and initiatives.
• Advise the Board on operational challenges, compliance, and risk management.

Education & Experience

Required

• Bachelor's degree in Business Administration, Hospitality Management, Recreation Management, Public Administration, Risk Management, or a related field; equivalent experience may be considered.
• At least 5 years of multifaceted business management experience.
• Experience supervising multiple departments and managers.
• Demonstrated budgeting and financial management experience.

Preferred

• Experience in resort, campground, hotel, waterpark, or HOA/association management.
• Background in risk management, OSHA compliance, or human resources.
• Professional certifications in hospitality, recreation, or management.