Assistant General Manager - Campground

Blue Water; Luray (VA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health benefits

401K

Property discounts

Job summary

Blue Water Hospitality Group seeks an Assistant General Manager to join its leadership team at a premier campground and RV resort in Virginia. The AGM serves as a liaison for guests and as the GM's right‑hand while supporting Front Office, housekeeping, and other operations to maximize efficiency and profitability.

This full‑time role requires strong leadership, communication, and the ability to manage multiple projects in a fast‑paced, guest‑focused environment.

Qualifications

• Experience in Campground/RV resort operations.
• 2+ years in hospitality leadership.
• Bachelor's degree preferred in hospitality management or related field.

Responsibilities

• Monitor daily department activities to ensure operations run smoothly.
• Lead staff, recruit, train, and develop teams.
• Drive guest satisfaction and handle incidents to maintain service quality.
• Manage budgets, inventories, and vendor relations.
• Coordinate across Front Office, Housekeeping, and other departments.

Skills

Independent self-starter

Effective communicator

Multitasking

CRM tools

Social media tools

Education

Bachelor's degree in hospitality management

Tools

Property Management Systems

Job description

INTRODUCTION TO ROLE:

As a highly visible member of the property’s Leadership Team, the Assistant General Manager (AGM) serves as a key liaison for campground guests and functions as the General Manager's right-hand while also supporting Front Office operations and other operating departments, such as Housekeeping/Laundry. They will serve as a role model for Blue Water Hospitality Group’s mission, vision, and values. They will work hands‑on to maximize the hotel's overall efficiency and profitability.

Benefits eligibility:

• Full-time roles are eligible for Health benefits, 401K, and property discounts

WHO WE ARE LOOKING FOR:

• Independent self-starter
• Ability to operate effectively in a fast‑paced, guest‑focused environment
• Competitive with a strong desire to win
• Effectively communicates to a variety of audiences and ability to tailor communication appropriately.
• Ability to manage multiple projects and work assignments
• Effective use of computer software, sales tracking software or CRM tools, and social media tools

WHAT YOU WILL WORK ON:

• Operational Management:
  • Monitor and evaluate all department daily activities to ensure the successful operation of hotel facilities, services, and amenities.
  • Establish and review departmental standards, guidelines, and objectives.
  • Conduct daily walk-throughs and quality checks to drive exceptional service and guest satisfaction at all contact points, including pre-arrival, check-in/check-out, transportation, housekeeping, laundry, banquets, conference services, and maintenance.
  • Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels. Acts as a knowledgeable resource in property operational software such as Property Management systems, reservations or booking channels, maintenance or internal communication systems, social media, and marketing tools.
  • Regularly intervenes, assists, and documents incidents involving guests or employees.
  • Maintain the hotel’s compliance with the company’s safety and security program and ensure adherence to all company and brand policies, practices, procedures, and guidelines.
• People Management:
  • Partner with GM to create a positive work environment; Serve as a support resource for front‑line staff in all departments.
  • Support all aspects of people leadership: recruitment, retention, training, coaching, and performance development.
  • Drive effective communication across all departments to ensure consistency, cohesiveness, and understanding of objectives and priorities.
• Sales & Marketing Management:
  • Participates in weekly revenue management and marketing strategies
  • Regularly updates the property management system regarding inventory, rates, and availability
• Budget Management:
  • Regularly assists the General Manager or related resource in budget analysis, monitoring, and expense management.
  • Analyze and evaluate hotel performance by compiling occupancy and labor reports and guest satisfaction index statistics.
  • Approve and process vendor invoices, complete bank deposits, audit cash banks, and perform other accounting‑related functions as necessary.
• Performs other duties as assigned
• Provides regular and reliable attendance

WHO YOU WILL WORK WITH:

The Assistant General Manager reports to the General Manager.

WHAT YOU BRING:

• A minimum of 2 years of previous Campground /RV resort operations and leadership experience with a large staff and focus on exceptional guest service. A bachelor's degree in hospitality management or another related field is preferred. An appropriate combination of education and work experience to support on-the-job effectiveness

WHAT IT TAKES (PHYSICAL REQUIREMENTS):

While performing the duties of this job, the employee is regularly required to talk and listen. The employee is frequently required to stand, walk, and reach with hands and arms and requires the ability to lift office products and supplies to 20 pounds occasionally. Travel required 30% within the region.