Assistant General Manager

Wilderness at the Smokies

Sevierville (TN)

On-site

USD 65,000 - 90,000

Full time

46 hours ago

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Job summary

Wilderness at the Smokies in Sevierville, TN seeks an Assistant General Manager to oversee all resort and hotel operations. You will analyze procedures, implement improvements, and help develop future hospitality products relative to operations.

You will coordinate with department heads, ensure guest service excellence, and report progress to the General Manager. The role requires strong leadership, budgeting, and policy implementation skills, with extensive responsibilities in safety, staffing,

Qualifications

Bachelor’s degree (BA) from four-year college or university; or 1–2 years related experience.
Strong leadership and motivational abilities.
Good negotiation and listening skills.
Hands-on manager, organized, detail oriented.
Capable of operating office equipment and computers.
Knowledge of safety standards.

Responsibilities

Establish annual operating budgets and marketing strategies.
Oversee hospitality operations to ensure standards are met.
Manage budget performance and initiate cost-saving directives.
Assist and initiate future development plans for hospitality operations.
Report progress to the General Manager via verbal or written correspondence.

Skills

Leadership

Negotiation

Independent work

Detail oriented

Problem solving

Staff training

Multitasking

Computer skills

Policy knowledge

Resort knowledge

Safety standards

Professionalism

Attendance

Education

Bachelor’s degree

Tools

MS Office

Job description

SUMMARY:

Oversee, direct and assist with all resort and hotel operations. Analyze current operating procedures and implement changes where necessary to improve products and services. Assist with and initiate future product development relative to hospitality operations. Assist and direct all other related operations at the direction of the General Manager. The basic mission of the AGM shall be to effectively manage all operational activities of the property for the purpose of promoting the hotel and waterpark while maintaining guest service excellence. The Assistant General Manager has the authority for, but is not limited to the following responsibilities and can be done personally or through subordinate supervisors.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

In conjunction with the Chief Operating Officer and General Manager, establish annual operating budgets and marketing strategies.
In conjunction with the Chief Operating Officer and General Manager, establish long-range operations philosophy and standards. Develop action plan and budget to meet objectives.
Oversee and direct assigned hospitality operations to ensure products and services consistently meet established standards, with responsibility for specific departments and operational functions as assigned.
Responsible for budget performance and for initiating cost saving directives.
Assist and initiate future development plans relative to hospitality operations.
Review and implement change where necessary to resort policies and procedures.
Continually monitor all systems, policy & procedure and make changes or alterations where necessary.
On an ongoing basis, reports progress to the General Manager via verbal or written correspondence.
Consult with the General Manager before making dramatic changes or major expenditures not planned, discussed or budgeted.
Become actively involved within the community and state through the visitors bureau, tourism entities, local service clubs and networks.
Stay current with new developments and trends in the resort market through industry related conventions, seminars, and periodicals.
Travel as necessary to trade shows, industry gatherings, competitor facilities and client solicitations.
To plan, develop and recommend specific policies and programs.
Monitor and enforce strict adherence to all company safety protocols and mandatory Personal Protective Equipment (PPE) standards among subordinate staff and taking immediate corrective action when violations occur.
All other duties as assigned by management

SUPERVISORY RESPONSIBILITIES:

Manage subordinate Directors and Department Heads, responsible for the overall direction, coordination, and evaluation of their departments. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and corrective actions of employees; addressing guest complaints/concerns, and resolving problems. Working with and evaluating the operational budget.

EDUCATION and/or EXPERIENCE: Level 6

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS: Level 6

Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS: Level 4

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY: Level 5

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS:

Tennessee Driver's License or ability to obtain one within 30 days of employment
Ability to be covered by and maintain company insurance

QUALIFICATIONS:

Strong leadership skills and ability to motivate people.
Requires good negotiation and listening skills.
Ability to act independently with little supervision.
Hands on manager, well organized, detail oriented, creative thinker.
Skilled in problem solving and staff training.
Efficiently handle multiple duties.
Requires the ability to operate various office equipment to include a computer, word processing, spreadsheets, voice mail, copier, fax, and calculator.
Requires a good understanding of company policies and procedures.
Working knowledge of resort amenities, room designs, and general golf knowledge.
Ability to handle stressful situations
Good attendance and punctual.
Exhibits professionalism.
Exhibits good grooming habits.
Wears the proper uniform.
Works efficiently.
Follows all resort and office policies and standard operating procedures.
Must possess a thorough understanding of safety standards and the ability to influence and enforce behavioral compliance across a diverse team.
Conducts themselves in a professional manner with a positive attitude.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activities:

Regularly stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
Frequently climb or balance.
Occasionally stoop, kneel, crouch, or crawl.

Lifting Activities: