General Manager

Encore Technologies; Stamford (CT); On-site; USD 63,000 - 77,000; Full time

Job summary

Encore Technologies is seeking a General Manager to own the Fairfield County territory with full accountability for revenue, profit, and team performance. This role blends operations management with people development and offers high upside through base pay plus incentives.

Ideal candidates are entrepreneurial, operations-driven, and ready to lead a proven home services team. On-site leadership is required during transition, with flexibility in schedule and a focus on customer experience and

Qualifications

• Proven success leading crews or operations in home services.
• Experience leading people and holding a team accountable.
• Entrepreneurial mindset with ownership of revenue and profitability.
• Strong communication to build trust with customers and employees.
• Highly organized with follow-through and attention to detail.
• Self-directed with ability to make independent decisions.
• Ability to recruit, train, and develop technicians and staff.
• Familiarity with CRM tools, estimating, and basic financial reporting.
• Valid driver’s license and reliable transportation.
• Willingness to assist on job sites to support quality and customer experience.

Responsibilities

• Own full P&L performance for the territory, including revenue growth, expenses, and profitability.
• Drive recurring business and customer retention through partnerships and marketing.
• Recruit, hire, train, and manage technicians.
• Lead daily operations including scheduling, routing, pricing, and customer experience.
• Build a strong local pipeline through networking and repeat business.
• Serve as the primary leader and decision maker for the territory.
• Track KPIs and report on operations, pipeline, and financial performance.
• Ensure job quality, safety standards, and brand reputation are met.
• Step in to support the field to protect customer experience.
• Represent the brand and develop strategic partnerships locally.

Skills

Crew leadership

Entrepreneurial

CRM tools

Scheduling

Communication

Attention to detail

Independent work

Recruiting/Training

Drivers license

Field support

Job description

Posted on 01 July 26 by Raya Todorova-Shearer

FranPartners is searching on behalf of our client, an established home services franchise known for reliable, high-quality work and a strong reputation for customer service in the residential and light commercial space.

This is a General Manager role with full ownership of crew management, recurring business growth, and profitability for an established territory. The ideal candidate is entrepreneurial, operations-driven, and motivated by long-term upside with a realistic path to six-figure earnings based on performance.

Overview

The General Manager will operate the Fairfield County territory as an independent business unit, with full accountability for revenue, profit, and team performance. This role combines operations management and people development, with the autonomy to make decisions that directly impact growth and earnings.

Key Responsibilities

• Own full P&L performance for the territory, including revenue growth, expenses, and profitability
• Drive recurring business and customer retention, including referral partnerships and community marketing
• Recruit, hire, train, and manage technicians
• Lead daily operations including scheduling, routing, pricing, and customer experience
• Build and maintain a strong local pipeline through networking and repeat business
• Serve as the primary leader and decision maker for the territory
• Track KPIs and report weekly on operations, pipeline, and financial performance
• Ensure job quality, safety standards, and brand reputation are consistently met
• Step in to support the field when needed to protect the customer experience
• Represent the brand in the local community and develop strategic partnerships

Skills and Qualifications

• Proven success leading crews or operations, ideally in home services
• Experience leading people and holding a team accountable
• Entrepreneurial mindset with comfort owning revenue, expenses, and profitability
• Strong communication skills with the ability to build trust with customers and employees
• Highly organized with strong follow-through and attention to detail
• Self-directed and comfortable making independent decisions
• Ability to recruit, train, and develop technicians and future staff
• Familiarity with CRM tools, estimating, and basic financial reporting
• Valid driver’s license and reliable transportation
• Willingness to assist on job sites when needed to support quality and customer experience

Requirements

• Must be located in or near Fairfield County, CT, with the ability to build local relationships
• Willing to attend client training and be onsite full-time during the transition period
• Flexible schedule, including some evenings and weekends
• Comfortable operating autonomously with limited in-person oversight
• Must wear a company uniform while on duty and represent the brand professionally
• Ability to pass a background check
• Basic proficiency with CRM tools, email, and scheduling technology
• Authorized to work in the United States

Compensation

• Base salary starting at $70,000 with flexible structure options
• 2% quarterly gross profit commission
• Profit share: 10% up to $100,000; 20% above $100,000
• Option to trade lower base for higher profit share based on candidate preference
• Mileage reimbursement and company expense card
• Unlimited PTO with performance-based flexibility

Growth Potential & Earnings Upside

This role is designed for a long-term operator. As the business scales across the Fairfield County territory, there is a clear path for top-performing General Managers to earn well into the six figures through a combination of base compensation, performance incentives, and profit-based upside.

Why This Role

• Lead and operate an established territory with true ownership over results
• Work directly with an engaged owner who values autonomy and performance
• Build a business without the financial risk of starting from scratch
• Opportunity to expand into additional territories or senior leadership as growth continues
• Be part of a brand focused on professionalism, customer experience, and long-term relationships