Manager, Franchise Performance - Fairfield, CT

Subway; Fairfield (CT); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Insurance Plans (Medical/Dental/Vision

401k

Competitive Bonus

Mobility Allowance

Tuition Reimbursement

Company Holidays

Employee Resource Groups

Volunteering time

Many More…

Job summary

Subway is seeking a Manager, Franchise Performance to oversee a Fairfield, CT territory. You will partner with franchisees to drive sales, profitability, guest experience, and brand consistency, while traveling extensively to restaurants and leading improvement initiatives.

Key requirements include 5+ years in QSR/foodservice leadership, strong business acumen, and excellence in communication, coaching, and data-driven decision making.

Qualifications

• 5+ years in multi-unit fast-service, hospitality, or related field leadership.
• Ability to analyze sales, operations, and financial data to drive improvements.
• Travel 80-90% within territory; field-based with one admin day from home.

Responsibilities

• Manage assigned territory of franchise restaurants and partner with franchisees.
• Review sales, financial, operational, and performance data to identify opportunities.
• Create action plans with franchisees to improve sales, profitability, guest experience, and brand execution.
• Conduct regular visits to assess operations, food safety, standards, and performance.
• Coach franchisees on programs, technology tools, marketing initiatives, and improvements.
• Support openings, remodels, ownership transitions, and market development.
• Collaborate with internal teams to support franchisee success.

Skills

Business acumen

Communication

Coaching

Influencing

Analytical thinking

Problem-solving

Education

High school diploma

Undergraduate degree in Business/ Hospitality/ Restaurant Management

Tools

Excel

Job description

Job Title: Manager, Franchise Performance

Territory: Fairfield, CT

Ready for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there.

Why Join Us?

At Subway, we are not standing still. We are building. This is a business focused on what matters most: growing franchisee profitability, strengthening our brand and creating long-term value. The people who thrive here are the ones who want to make a real impact. You will not just do the work. You will shape it.

We move fast. We think like owners. We make decisions that matter. We hold ourselves to a high standard because what we do directly impacts thousands of franchisees around the world. If you bring energy, accountability and a bias for action, you will fit right in. We take the work seriously, but we also know the best results come from teams that support each other, celebrate wins and show up ready to build something better every day. This is your chance to be part of what’s next.

Responsibilities Include But Are Not Limited To

• Manage an assigned territory of franchise restaurants and serve as a trusted business partner to franchisees.
• Review sales, financial, operational, and performance data to identify improvement opportunities.
• Partner with franchisees to create action plans that improve sales, profitability, guest experience, operations, and brand execution.
• Conduct regular restaurant visits to assess operations, food safety, standards, and overall performance.
• Coach franchisees on company programs, best practices, technology tools, marketing initiatives, and operational improvements.
• Support new restaurant openings, remodels, ownership transitions, and other market development activities.
• Collaborate with internal teams to support franchisee success and market performance.

Qualifications

• Willingness and ability to travel approximately 80-90% within the assigned territory, including occasional evenings or weekends based on business needs. The role is expected to be in the field 4 days a week, with one administrative-focused day working from home.
• High school diploma and undergraduate degree in Business, Hospitality, Restaurant Management, or a related field, or equivalent practical experience.
• 5+ years of experience in multi-unit quick-service restaurant, fast casual, foodservice, hospitality, retail, franchise, field operations, business consulting, or a related operational leadership role; quick-service restaurant, fast casual, or foodservice experience strongly preferred.
• Strong business acumen, including experience with profit-and-loss performance, sales trends, cost drivers, margin improvement, and influencing positive financial outcomes.
• Demonstrated ability to lead, coach, and influence operators, managers, franchisees, business owners, or field teams to improve performance, strengthen accountability, and drive behavior change.
• Ability to assess business performance with nuance, identify root causes, and translate data and field observations into practical action plans.
• Strong communication, relationship-building, problem-solving, and influencing skills.
• Ability to work independently in a field-based role and manage multiple priorities across a territory.
• Proficiency with Microsoft Office tools, especially Excel, and comfort learning reporting or franchise management systems.
• Valid driver’s license, clean driving history, and access to a reliable, properly insured personal vehicle.

What do we Offer?

• Insurance Plans (Medical/Dental/Vision/Life)
• 401k
• Competitive Bonus
• Mobility Allowance
• Tuition Reimbursement
• Company Holidays
• Employee Resource Groups
• Volunteering time
• Many More…

Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/D/V

Job Details

Job Family

Pay Type: Salary

Employment Indicator: Regular