General Manager - Home Services

Leap Brands; Orange (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Leap Brands in Orange County, CA seeks a General Manager to own full P&L and lead field operations across residential home services. You will drive growth, set budgets, and scale teams while ensuring safety and service excellence.

You’ll oversee pricing discipline, KPI dashboards, and cross‑functional collaboration with sales, operations, and field managers, delivering strong operational results in a fast‑growing platform.

Qualifications

• 7+ years leadership in home services, construction, or field operations.
• Proven P&L ownership.
• Strong financial and operational acumen.
• Experience leading managers and scaling teams.
• Strong decision-making and communication skills.

Responsibilities

• Lead installation, service, repair, dispatch, and scheduling functions.
• Oversee warehousing, inventory, fleet, tools, and asset utilization.
• Ensure safety, quality, and customer experience standards.
• Improve workflows, SOPs, and operational dashboards.
• Own full P&L performance and develop budgets and forecasts.
• Monitor job costing, gross margins, labor efficiency, and overhead.
• Drive pricing discipline and cost controls.
• Analyze KPIs and operating performance.
• Partner with sales to improve close rates and revenue performance.
• Recruit, develop, and retain managers and field teams.
• Establish performance metrics and accountability.

Skills

Leadership

P&L ownership

Financial acumen

Communication

Staff management

Field operations

Tools

Field service management software

Job description

Position: General Manager
Employment Type: Full-Time | Exempt

Position Overview

The General Manager is the senior operating leader responsible for full P&L ownership, operational execution, team leadership, and growth strategy for a residential home services business operating within a larger growth platform.

This role blends hands‑on operational oversight with financial accountability and strategic planning.

Core Responsibilities

Operations & Service Delivery

Lead installation, service, repair, dispatch, and scheduling functions

Oversee warehousing, inventory, fleet, tools, and asset utilization

Ensure execution of safety, quality, and customer experience standards

Improve workflows, SOPs, and operational dashboards

Remove bottlenecks and drive field productivity

Own full P&L performance

Develop and manage budgets and forecasts

Monitor job costing, gross margins, labor efficiency, and overhead

Drive pricing discipline and cost controls

Analyze KPIs and operating performance

Partner with sales to improve close rates and revenue performance

Support customer and channel relationships

Contribute to market expansion initiatives

Recruit, develop, and retain managers and field teams

Establish performance metrics and accountability

Lead performance reviews and coaching

Foster a culture of safety and operational excellence

Compliance & Risk

Ensure compliance with safety and regulatory requirements

Maintain safety programs and training standards

Oversee insurance and risk management practices

Qualifications

Required

7+ years leadership in home services, construction, or field operations

Proven P&L ownership

Strong financial and operational acumen

Experience leading managers and scaling teams

Strong decision‑making and communication skills

Preferred

Experience in residential trades

Experience in growth‑oriented or investor‑backed environments

Experience with field service management software

Competitive compensation commensurate with experience. Incentive compensation and long‑term upside available.