General Manager

Windstar Lines, Inc.; Sparks (NV); On-site; USD 90,000 - 150,000; Full time

Job summary

Windstar Lines, Inc. in Sparks, NV is seeking a General Manager to oversee daily shuttle operations. You will lead a local team of 20+ people, own safety, service, and results from day one, and act as the face of the client relationship.

Ideal candidates bring transportation operations leadership, KPI accountability, and a startup mindset. Pay is negotiable and based on experience, with responsibility for staffing, performance management, and policy adherence across departments.

Qualifications

• Experience leading transportation/transit operations.
• Proven KPI accountability and results delivery.
• Start-up mindset with scale-up operations.
• Strong leadership of multi-department teams.

Responsibilities

• Staffing: oversee recruiting, hiring, and promotions.
• Coach leaders to maximize productivity and morale.
• Drive performance using evaluations, recognition, and corrective actions.
• Develop training and development plans for employees.
• Structure processes to coordinate across departments.
• Ensure policy adherence and report to executives.

Skills

Leadership

KPI accountability

Operations leadership

Staffing & recruiting

Coaching & development

Customer service

Policy adherence

MS Office

Data analysis

Tools

MS Office

Job description

Windstar Lines is launching a dedicated shuttle operation in Sparks, Nevada and is hiring a General Manager to oversee daily operations. You'll be the face of the account with our client, lead a local team of ~20+, and own safety, service, and results from day one. Ideal candidates bring transportation/transit operations leadership, KPI accountability, and a start-up mindset. Pay is negotiable and based on experience.

Essential Job Functions:

• Ensures all departments are properly staffed by overseeing the effective recruiting, hiring, and promoting the right people for the right positions.
• Makes sure employees are being effectively managed daily to maximize productivity and morale, including through coaching of key leaders/employees.
• Optimizes employee performance through effective ongoing evaluations, recognition, rewards, and discipline/corrective-management to produce expected results.
• Strengthens employee performance through timely training and development.
• Effectively structures the organization’s systems, processes, and procedures to facilitate the achievement of results and productive intra-company/inter-departmental coordination.
• Ensures adherence to policies and procedures; and makes policy recommendations to the executive team.
• Continuously seeks new and more productive ways to achieve company goals.
• Ensures the company proactively and effectively manages customer expectations.
• Ability to timely respond to common inquiries or concerns from customers, the public and/or governmental and regulatory agencies.
• Ability to effectively present information to current and potential customers, executive management, and public groups.
• Competent with technology/computers including Microsoft Office suite.
• Strong mathematical and grammatical skills.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.