General Manager

Holiday by Atria; Seattle (WA); On-site; USD 110,000 - 140,000; Full time

Job summary

Atria Senior Living is seeking a General Manager to oversee daily operations at a senior living community in Seattle. You will drive profitability, guest satisfaction, and team performance while ensuring compliance and safety.

Responsibilities include leading sales/operations strategies, managing budgets, and developing a high-performing team across 18–24 staff. Strong leadership, budgeting, and customer-service focus required.

Qualifications

• Bachelor’s degree in business, healthcare, hospitality, or related field preferred.
• 2–4 years in operations management with P&L responsibility.
• Proven leadership in customer-service oriented teams.

Responsibilities

• Partner with the Regional Vice President on sales/ops strategies.
• Regularly communicate community performance with Regional Vice President.
• Supervise Community Sales Manager and assess competitive threats.
• Perform scheduled marketing and sales activities to increase census.
• Manage labor, occupancy, expenses, and quality improvements.
• Assist in development of budgets and capital requirements; forecast expenses.
• Liaise between field operations and Support Center; build relationships.
• Provide on-call and overnight coverage as needed.
• Able to work in various positions; cover PTO/training.
• Build a high-performing team; maintain engagement at or above company standards.
• Interview, hire, train, schedule, develop, and performance manage staff; average size 18–24.
• Maintain a safe working and living environment.
• Conduct monthly resident and staff meetings; communicate effectively.

Skills

Operations management

Budgeting

Sales strategy

Team leadership

Recruiting/training

Performance management

Facilities management

MS Office

Education

Bachelor’s degree

Related field

Tools

Microsoft Office

Job description

We create communities where employees thrive in their work, helping our residents thrive in their homes. Atria Senior Living’s family of brands has openings for individuals looking for a career with outstanding benefits, including:

• Paid holidays and PTO
• Community employees may receive annual anniversary rewards dependent on classification.
• Benefits package also includes Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S Based Communities)
• Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location

As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance.

• Bachelor’s degree in business administration, healthcare administration, hospitality, or related field preferred.
• Two (2) to four (4) years of experience in operations management with demonstrated success in meeting financial goals specific to senior/retirement living, assisted living, long-term care, hospitality, restaurant or retail management, or other related fields.
• Successful work history in senior living, long-term care, hospitality, restaurant or retail management, or other related fields.
• Demonstrated success in operating and maintaining a quality, customer service focused workforce.
• Experience in successfully recruiting, training, and developing team members; understanding of performance management expectations as guided by the Company.
• Understanding of facilities management and ensuring systems are maintained properly.
• Proficient knowledge of computer systems; Microsoft Office Suite.
• Must satisfactorily meet and be in compliance with the Company’s Motor Vehicle Policy standards.
• Position may require driving responsibilities (may use Company provided vehicle and/or personal vehicle).
• Must possess a valid driver’s license.

In the role of General Manager, you are responsible for the day-to-day operations of the community, including full profit and loss responsibility. The General Manager executes the operations plan and evaluates all aspects of the business, including the recruiting, hiring, development, and performance management of the team. With a focus towards high performance sales and customer service, the General Manager complies with all Company requirements and regulations and ensures a safe and productive working and living environment.

• Partner with the Regional Vice President in the development of all sales and operations strategies and tactics for the community consistent with the Company’s objectives and expectations.
• Regularly communicate community performance with Regional Vice President.
• Supervise and partner with Community Sales Manager to assess competitive threats, sales plans, and engage in business-to-business sales calls.
• Perform scheduled marketing and sales activities, including but not limited to calls, tours, and sales meetings, resulting in increased census.
• Implement successful strategies regarding labor, occupancy, expenses, and overall quality enhancement, and review and redirect activity, if necessary.
• Assist in the development of community budgets and capital requirements, including forecasting and approving all expenses.
• Act as a liaison between field operations and the Support Center. Build strong relationships with Support Center resources.
• Perform regular reviews of and make recommendations on all aspects of building needs and preventative maintenance.
• Provide on-call and overnight coverage as specified by schedule or as needed.
• Able to work in various positions at the community and fills in as needed due to training, PTO coverage, absences, etc.
• Build a high-performing team and keep engagement high. Employee satisfaction and engagement scores meet or exceed Company’s standards.
• Responsible for interviewing, hiring, training, scheduling, developing, and performance managing assigned staff. Team sizes can vary, the average range is 18-24. Meet financial management requirements for the community.
• Maintain a safe working and living environment.
• Conduct monthly resident and staff meetings to communicate effectively and regularly.
• Develop and maintain positive relationships with key stakeholders including governmental agencies, business partners, community groups, etc.
• May perform other duties as needed and/or assigned.