General Manager

KlickWay Athletics; Seattle (WA); Vor Ort; USD 95.000 - 112.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Dental coverage

Vision coverage

Paid vacation

Floating holidays

Paid sick leave

All-location membership

Employee discounts

Professional development reimbursement

Zusammenfassung

KlickWay Athletics is seeking a General Manager for a Puget Sound club. You’ll build and lead a customer-focused team, set expectations, and ensure excellent service every shift. You’ll own the floor, maintain a safe, clean club, and drive member engagement while aligning with the club’s brand and goals.

This role emphasizes sales leadership, KPI tracking, and local outreach. Compensation ranges from $95,000 to $112,000 plus a quarterly bonus; full benefits and generous time off accompany the

Qualifikationen

• Experience leading a customer-facing team.
• Ability to coach and hire staff, manage on-day performance.
• Comfort with KPIs, what drives them and actions to improve.

Aufgaben

• Lead and coach the club team of trainers and member-service reps.
• Be an active presence on the floor; know members by name and goals.
• Ensure the club is clean, safe, and well-maintained across shifts.
• Manage membership sales, lead response, first appointments, PT metrics, retention, and expenses.
• Own the club’s local presence through social posts, reviews, and events, with Marketing support.
• Ensure commitments have owners and deadlines.

Kenntnisse

Team leadership

Customer-facing experience

KPI analytics

Hiring & coaching

Jobbeschreibung

Full-time, exempt salary · Puget Sound region · Specific location discussed during the interview process

A great gym doesn’t depend on its general manager catching every problem. It depends on a general manager who builds a team that notices, acts, and follows through.

We grew from one location to four in two years, with more scheduled. We’re looking for a General Manager to run a club: build the team, earn members’ trust, and make good service consistent.

What you’ll own

• Your team. Recruit, hire, coach, and schedule the trainers and member-service reps who run your club. Set clear expectations, address problems early, and help good people grow.
• The floor. Be a familiar presence. Learn members’ names and goals, notice when attendance drops, and help people reconnect before they decide to leave.
• The building. Clean, safe, maintained, and ready for members on every shift — with routines that hold between inspections.
• The numbers. Membership sales, lead response, first appointments, personal-training performance, retention, and the expenses in your control. You’ll work from a live scorecard shared across our GMs.
• Your club’s local presence. Members join a gym in their neighborhood, not a company. Social posts, member wins, Google review responses, and local events are yours to run, with support from our Marketing lead.
• Follow-through. Every commitment has an owner and a deadline.

What you bring

Experience leading a customer-facing team and owning day-to-day business performance. Hiring and developing people. Coaching a team on B2C sales. Comfort with KPIs — what the numbers mean, what’s causing them, and what to do about it. No fitness certification required; fitness, hospitality, retail, or another service business all translate.

Compensation and benefits

$95,000–$112,000 base, depending on the club and the experience you bring, plus a quarterly performance bonus. KlickWay pays 100% of your medical, dental, and vision premiums. Also: 15 days paid vacation, six floating holidays, paid sick leave, an all-location membership, employee discounts, and professional development reimbursement.

Schedule

This is not a fixed Monday–Friday job. Your hours should flex to cover peak member times and every shift your team works, including some weekends and occasional events.