General Manager

The Scott Resort & Spa; Scottsdale (AZ); On-site; USD 150,000 - 230,000; Full time

Job summary

The Scott Resort & Spa in Scottsdale, AZ seeks a seasoned General Manager to lead daily hotel operations, drive guest satisfaction, and maximize profitability. The role requires directing revenue strategies, overseeing systems, and mentoring a team to deliver exceptional service.

You will collaborate with sales to fuel growth while upholding our Pillars and Service Essentials, ensuring a professional, guest-centric experience across all touchpoints.

Qualifications

• College Degree or equivalent in Hospitality Experience.
• Minimum 10 years in the hotel industry, with 3 years as a General Manager.
• Proficiency in key hotel systems and revenue management.
• Proven track record in enhancing financial performance.

Responsibilities

• Revolutionize guest experiences with innovative service initiatives.
• Implement revenue-boosting strategies with finesse.
• Mentor and inspire associates to deliver exceptional service.
• Keep a keen eye on operational performance, providing real-time feedback and guidance.
• Collaborate with the sales team to drive strategic growth.

Skills

Hospitality leadership

Revenue management

Communication skills

Financial performance

Education

College degree in Hospitality or equivalent

Job description

Join the Ranks of Hospitality Excellence

Overview:

Lead the charge at The Scott Resort & Spa in Scottsdale, AZ, overseeing daily operations and driving impeccable service to new heights. Your mission: ensure total guest satisfaction, elevate revenue streams, and exceed profitability targets while embodying our core values.

Key Responsibilities:

• Revolutionize guest experiences with innovative service initiatives.
• Implement revenue-boosting strategies with finesse.
• Mentor and inspire associates to deliver exceptional service.
• Keep a keen eye on operational performance, providing real-time feedback and guidance.
• Collaborate with the sales team to drive strategic growth.

Qualifications:

• College Degree or equivalent in Hospitality Experience.
• Minimum 10 years in the hotel industry, with 3 years as a General Manager.
• Proficiency in key hotel systems and revenue management.
• Proven track record in enhancing financial performance.

Your Profile:

• Exude ethical behavior and professionalism.
• Masterful communication skills, both verbal and written.
• Exemplify a polished, professional appearance.

Why Join Us?

At The Scott, we’re all about genuine hospitality and cultivating unforgettable guest experiences. If you’re ready to champion excellence and lead a dynamic team, this is your moment to shine.

The Scott Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism. Our Purpose is Making Space for Genuine Hospitality, enticing our guests to return again and again. In order to be successful at The Scott and M&R Hospitality, associates must share our Pillars and Service Essentials: Hands On and Heartfelt, Sincere and Focused, Collaborative and Curious, and Conscientious. This, of course, includes possessing and demonstrating a high level of courtesy, respect and empathy for both internal and external guests. Our playful, friendly and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.

Source: Hospitality Online