Property Operations Project Manager

Marc & Rose; Scottsdale (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

The Scott Resort & Spa in Scottsdale, AZ is seeking a Property Operations Project Manager to assist the Repair & Maintenance and Rooms Division with project management and administration.

You will inspect guest suites and public areas after preventative maintenance, analyze guest survey data, and coordinate with Engineering, Front Office, and Housekeeping to minimize disruption for guests and groups.

Qualifications

• Experience managing special projects and organizing data.
• Strong written and verbal communication skills; highly organized.
• Basic English language and mathematical skills for communication.

Responsibilities

• Assist Director of Engineering with capital and non-capital resort projects.
• Coordinate project schedules with rooms and operations departments.
• Gather proposals, budgeting, contracts, and administrative functions for projects.
• Inspect and document guest suites and public areas after maintenance.

Skills

Project management

Data analysis

Administrative skills

Communication

Education

High School Diploma

Tools

Microsoft Office

Excel

PowerPoint

Job description

Summary of Position

The Property Operations Project Manager will assist the Repair & Maintenance Department and Rooms Division with resort project management and administration. This position is responsible for inspecting and documenting the condition of guest suites and public areas once preventative maintenance has been performed. It also handles the administration, data analysis and follow‑up of guest surveys that are property operations related. This role partners closely with key leaders in the Repair & Maintenance, Front Office, and Housekeeping Departments.

Essential Functions

• Assist the Director of Engineering in administrating and managing all capital and non‑capital resort projects.
• Work with resort rooms and operations departments to determine best schedules for performing projects that would be least disruptive to resort operations.
• Communicate effectively with resort operations departments with scheduling and project status updates that affect guests, groups, or other departments.
• Assist Director of Engineering and Chief Engineer with all administrative duties related to projects including gathering proposals, budgeting, contracts, service agreements, certificates of insurance, purchase orders, lien releases, and other administrative functions involved with project management.
• Assist with the inspection of resort signage and work with signage contractors for repairs and replacements.
• Complete inspections and documentation of completed guest suite preventative maintenance.
• Assist with inspecting and documenting public area spaces, create work orders and work with vendors on various maintenance and repair items.
• Monitor and analyze guest survey data daily and evaluate maintenance trends that may be reduced through special projects and preventative guest suite maintenance.
• Perform any other tasks as assigned by the Director of Engineering, Director of Rooms, and/or the General Manager.

Qualifications

• Education: Any combination of education and experience equivalent to graduation from high school or any other training or experience that provides the required knowledge.
• Experience: Experience in managing special projects, organizing data, high level of written and verbal communication skills, and high level of administrative skills. Must be highly organized and have excellent computer and software usage skills.
• Certificates or Licenses: Valid Arizona Driver’s License with a clean motor vehicle record.
• Knowledge, Skills, and Abilities:
  • Knowledge of resort or hotel operations.
  • Proficient level knowledge of Microsoft Office products, including MS Word, Office, Excel, and PowerPoint.
  • Basic English language and mathematical skills for communication with co‑workers.
  • Ability to perform tasks requiring bending, stooping, and kneeling.
  • Ability to push and pull objects weighing up to 25 lbs. and grasp, lift or carry items weighing up to 25 lbs.
  • Ability to move throughout the resort for the duration of the shift.
  • Ability to stand for long periods of time, assisting guests.
  • Ability to work outside in all weather conditions.
  • Ability to memorize and perform in alignment with resort’s Departmental Service Standards, Pillars, and Service Essentials.
• Personal Characteristics:
  • Behaves ethically.
  • Communicates effectively: speaks and listens in a clear, thorough, and timely manner; reads and writes effectively using the English language.
  • Professional appearance: exhibits an appearance appropriate for a four‑diamond resort (specific grooming standards are available for review).

Working Conditions

Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa. The Scott Resort & Spa leaders and associates work together to create a heartfelt experience of genuine hospitality, ensuring guests return again and again.

To be successful, associates must share our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests and embracing our Service Essentials and Department Standards. Our fun, friendly and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property and our company.