General Manager

Compass Group, North America; San Juan (PR); On-site; USD 106,000 - 144,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Paid Parental Leave

Personal Leave

Job summary

Restaurant Associates, part of Compass Group USA, seeks a General Manager to lead a premier corporate dining account featuring an upscale café, executive dining, high-end catering, and luxury hospitality services. This role reports to the Vice President and drives guest experiences, culinary excellence, and client partnerships.

The successful candidate will bring a passion for luxury hospitality, service excellence, and the ability to lead teams delivering dining experiences rivaling top hotels

Qualifications

• Bachelor's degree in Hospitality Management, Culinary Arts, Business, or a related field preferred.
• Experience leading upscale hospitality, corporate dining, luxury hotels, private clubs, or premium catering operations.
• Demonstrated success managing financial performance, budgeting, forecasting, and operational metrics.
• Experience overseeing high-volume catering, executive dining, and special events.
• Passion for creating elevated guest experiences and service cultures rooted in hospitality.
• Strong client relationship management and executive presence.
• Proven ability to inspire, coach, and develop diverse teams.
• Excellent communication, organizational, and problem-solving skills.

Responsibilities

• Provide strategic and operational leadership for all dining, catering, hospitality, and guest service programs within the account.
• Oversee financial performance, including budget development, forecasting, cost controls, and P&L management.
• Lead, coach, and develop management and frontline teams to deliver elevated hospitality standards and memorable guest experiences.
• Foster a culture of service excellence, professionalism, and continuous improvement.
• Partner closely with client stakeholders to understand business priorities and ensure hospitality programs exceed expectations.
• Collaborate with culinary leadership to design innovative menus, seasonal offerings, and customized dining experiences.
• Oversee premium catering, executive events, VIP functions, and hospitality services with a focus on flawless execution.
• Ensure operational excellence across food quality, presentation, sanitation, safety, and service delivery.
• Manage staffing strategies, workforce planning, recruitment, training, engagement, and performance development.
• Analyze operational performance and guest feedback to identify opportunities for enhancement and innovation.
• Champion new hospitality initiatives, culinary programs, and service enhancements in partnership with regional leadership and support teams.
• Build strong relationships with guests, clients, and internal partners to create an exceptional workplace dining experience.

Skills

Leadership

Client relationship management

Communication

Problem-solving

Team development

Education

Bachelor's degree in Hospitality Management, Culinary Arts, Business, or related field

Job description

Restaurant Associates

Position Title: General Manager

Salary: $120,000 - $130,000/ Year

Other Forms of Compensation: Annual Performance Bonus Opportunity (Up to 20% of Base Salary)

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards - Best Places to Work, This is R/A !

Job Summary

We are seeking a hospitality-driven General Manager to lead a premier corporate dining account featuring an upscale restaurant-style café, executive dining, high-end catering, and luxury hospitality services. Reporting to the Vice President, this leader will oversee all aspects of the operation while cultivating a culture centered on exceptional guest experiences, personalized service, culinary excellence, and strong client partnerships.

The successful candidate brings a passion for luxury hospitality, a commitment to service excellence, and the ability to lead teams in delivering seamless dining experiences that rival top hotels, private clubs, and fine dining establishments.

Key Responsibilities

• Provide strategic and operational leadership for all dining, catering, hospitality, and guest service programs within the account.

• Oversee financial performance, including budget development, forecasting, cost controls, and P&L management.

• Lead, coach, and develop management and frontline teams to deliver elevated hospitality standards and memorable guest experiences.

• Foster a culture of service excellence, professionalism, and continuous improvement.

• Partner closely with client stakeholders to understand business priorities and ensure hospitality programs exceed expectations.

• Collaborate with culinary leadership to design innovative menus, seasonal offerings, and customized dining experiences.

• Oversee premium catering, executive events, VIP functions, and hospitality services with a focus on flawless execution.

• Ensure operational excellence across food quality, presentation, sanitation, safety, and service delivery.

• Manage staffing strategies, workforce planning, recruitment, training, engagement, and performance development.

• Analyze operational performance and guest feedback to identify opportunities for enhancement and innovation.

• Champion new hospitality initiatives, culinary programs, and service enhancements in partnership with regional leadership and support teams.

• Build strong relationships with guests, clients, and internal partners to create an exceptional workplace dining experience.

What We're Looking For

• Bachelor's degree in Hospitality Management, Culinary Arts, Business, or a related field preferred.

• Experience leading upscale hospitality, corporate dining, luxury hotels, private clubs, fine dining restaurants, or premium catering operations.

• Demonstrated success managing financial performance, budgeting, forecasting, and operational metrics.

• Experience overseeing high-volume catering, executive dining, and special events.

• Passion for creating elevated guest experiences and service cultures rooted in hospitality.

• Strong client relationship management and executive presence.

• Proven ability to inspire, coach, and develop diverse teams.

• Excellent communication, organizational, and problem-solving skills.

• Ability to balance strategic leadership with hands-on operational involvement.

• Knowledge of food safety, quality assurance, and hospitality industry best practices.

• Luxury hotel, resort, private club, or premium corporate dining leadership experience.

• Experience supporting executive dining rooms, conference services, and VIP hospitality programs.

• Multi-outlet food and beverage management experience, including restaurant-style cafés and high-end catering operations.

• Track record of elevating hospitality programs and delivering exceptional client satisfaction.

Apply to Restaurant Associates today!

Restaurant Associates is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates at Restaurant Associates are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

• Paid Parental Leave

• Personal Leave

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_RA.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_RA.pdf

Req ID: 1560017

Restaurant Associates

NANCY M TEIXEIRA

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