General Manager

Compass Group USA; New York; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Restaurant Associates in New York seeks an experienced General Manager to lead a high-profile restaurant opening, shaping a culture of hospitality, operational excellence, and team development.

The GM will drive guest experiences while managing financial performance, labor, and service standards, balancing strategic leadership with hands-on execution in a dynamic environment.

Responsibilities

• Lead all aspects of restaurant operations, including front-of-house service, food and beverage execution, guest experience, and financial performance.
• Recruit, hire, train, develop, and retain a high-performing management and hourly team.
• Foster a culture built on accountability, collaboration, recognition, and continuous learning.
• Drive business results through labor management, cost controls, forecasting, budgeting, and P&L oversight.
• Create systems and service standards that support operational consistency and exceptional hospitality.
• Partner closely with culinary leadership to ensure alignment between service, food quality, and business objectives.
• Build relationships with guests, community partners, and key stakeholders to strengthen brand loyalty and drive repeat business.
• Monitor performance metrics and identify opportunities to improve profitability, efficiency, and guest satisfaction.
• Ensure compliance with all health, safety, sanitation, and regulatory requirements.
• Lead by example as a visible presence in the operation, supporting both guests and team members during service.

Job description

Select how often (in days) to receive an alert:

Other Forms of Compensation: Annual Performance Bonus Opportunity (Up to 20% of Base Salary)

Become part of Restaurant Associates, the industry's leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations!Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A !

Job Summary

We are seeking an experienced General Manager to lead a high-profile restaurant opening and establish a culture centered on hospitality, operational excellence, and team development.

The General Manager serves as the leader of the business, responsible for creating exceptional guest experiences while driving financial performance, operational consistency, and talent growth. This role balances strategic leadership with hands-on execution and requires someone who is equally comfortable building teams, managing complex operations, and cultivating meaningful guest relationships.

This opportunity is ideal for a hospitality professional who thrives in dynamic environments, enjoys building from the ground up, and is passionate about creating experiences that keep guests returning.

Key Responsibilities

• Lead all aspects of restaurant operations, including front-of-house service, food and beverage execution, guest experience, and financial performance.
• Recruit, hire, train, develop, and retain a high-performing management and hourly team.
• Foster a culture built on accountability, collaboration, recognition, and continuous learning.
• Drive business results through labor management, cost controls, forecasting, budgeting, and P&L oversight.
• Create systems and service standards that support operational consistency and exceptional hospitality.
• Partner closely with culinary leadership to ensure alignment between service, food quality, and business objectives.
• Build relationships with guests, community partners, and key stakeholders to strengthen brand loyalty and drive repeat business.
• Monitor performance metrics and identify opportunities to improve profitability, efficiency, and guest satisfaction.
• Ensure compliance with all health, safety, sanitation, and regulatory requirements.
• Lead by example as a visible presence in the operation, supporting both guests and team members during service.

What We're Looking For

• Experience leading upscale restaurants, luxury hospitality operations, or high-volume dining environments.
• Demonstrated success managing financial performance, including budgeting, forecasting, labor planning, and profit-and-loss responsibility.
• Strong leadership skills with a track record of building and developing engaged teams.
• Ability to create exceptional guest experiences while maintaining operational efficiency.
• Experience opening new concepts, repositioning businesses, or scaling operations is valued.
• Strong communication, coaching, and relationship-building skills.
• Ability to remain calm, adaptable, and solutions-focused in a fast-paced environment.
• Business-minded approach balanced with genuine hospitality and people leadership.
• Passion for creating memorable experiences for both guests and team members.
• Experience with restaurant openings or multi-unit hospitality operations.
• Advanced food, beverage, and wine knowledge.
• Familiarity with event-driven, membership-based, or experiential hospitality concepts.
• Experience leading diverse teams across multiple service models and revenue streams.

Restaurant Associates is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates at Restaurant Associates are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Restaurant Associates maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely.