Vice President of Operations

Compass Group USA; New York (NY); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Employee Assistance Program

Job summary

Compass Group USA's Restaurant Associates division seeks a Vice President of Operations to provide strategic and operational leadership for upscale dining and hospitality programs across diverse markets. The role partners with regional leaders, culinary and financial teams, and executive stakeholders to set vision, drive performance, and deliver exceptional guest experiences.

The ideal candidate will lead high-performing teams, manage complex client relationships, and execute growth strategies

Qualifications

• Progressive leadership experience overseeing multi-unit restaurant, hospitality, or related operations at executive level.
• Experience managing multi-location operations across markets or regions.
• Proven track record mentoring senior operations leaders and building teams.
• Strong financial acumen with P&L, forecasting, budgeting, and labor strategy experience.

Responsibilities

• Provide strategic leadership for a portfolio of restaurant operations across multiple markets.
• Lead and develop General Managers and senior leaders to meet objectives.
• Set and execute operational strategies that drive revenue growth and profitability.
• Champion hospitality culture, inclusivity, and continuous improvement.
• Build partnerships with clients and executives as trusted advisor.
• Oversee budgeting, forecasting, labor, and cost controls enterprise-wide.
• Drive guest satisfaction, service standards, and food safety compliance.

Skills

Strategic leadership

Financial acumen

Client relationship management

Operational excellence

Team development

Communication skills

Change management

Executive collaboration

Multi-site oversight

Education

Bachelor's degree in Hospitality Management, Business Administration, Finance, or related field

Tools

Microsoft Office Suite

Data analytics tools

Operational reporting systems

Job description

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Position Title: Vice President of Operations

Other Forms of Compensation: Eligible for Performance-Based Bonus of Up to 35%

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation’s most prestigious museums, performing arts centers and corporations!Voted Glassdoor's Employee Choice Awards - Best Places to Work, This is R/A !

Job Summary

As the Vice President of Operations, Restaurant Service Division, you will provide strategic and operational leadership across a diverse portfolio of high-volume, upscale, and fine dining restaurant operations. This executive role is responsible for driving operational excellence, financial performance, client satisfaction, and sustainable growth across multiple markets and regions.

Partnering closely with regional operations leaders, culinary leadership, clients, and executive stakeholders, you will establish the vision, priorities, and performance standards that enable exceptional guest experiences and business results.

Success in this role comes from developing high-performing teams, building trusted client relationships, identifying opportunities for growth, and fostering a culture rooted in hospitality, accountability, and continuous improvement.

This position requires an engaged and visible leader who enjoys spending time in restaurants, connecting with teams, understanding operational challenges, and supporting excellence at every level of the organization.

Key Responsibilities

• Provide strategic leadership and oversight for a portfolio of restaurant operations across multiple markets and regions.
• Lead, coach, and develop General Managers and operational leadership teams to achieve business objectives and strengthen leadership capabilities.
• Establish and execute operational strategies that support revenue growth, profitability, guest satisfaction, and long-term business success.
• Champion a culture of hospitality, operational excellence, inclusion, accountability, and continuous improvement.
• Build and maintain strong partnerships with clients, stakeholders, and executive leadership, serving as a trusted advisor and key business partner.
• Drive consistent execution of service standards, food safety requirements, operational processes, and company policies across all locations.
• Analyze operational and financial performance metrics to identify trends, risks, and opportunities, implementing action plans that drive measurable results.
• Oversee regional and enterprise-level financial performance, including budgeting, forecasting, labor management, revenue optimization, and cost controls.
• Partner with culinary, finance, human resources, and business development leaders to support organizational initiatives and growth strategies.
• Lead succession planning efforts and talent strategies that strengthen leadership pipelines and support employee development.
• Support client retention, contract renewals, new business pursuits, and expansion opportunities through operational expertise and executive-level relationship management.
• Evaluate market trends, competitive landscapes, and emerging hospitality practices to drive innovation and business performance.
• Sponsor change management initiatives and operational transformation efforts that enhance efficiency, scalability, and guest experience.
• Serve as a visible and engaged operational leader by regularly working alongside restaurant teams in the field, assessing performance, identifying opportunities for improvement, and ensuring alignment with service, financial, and guest experience objectives.
• Foster collaboration across regions and departments to share best practices and drive consistent results throughout the organization.

What We're Looking For

• Progressive leadership experience overseeing multi-unit restaurant, hospitality, foodservice, or related operations at a regional, divisional, or executive level.
• Experience leading large-scale operations across multiple locations, markets, or geographic regions.
• Demonstrated success developing and mentoring senior operations leaders and building high-performing teams.
• Strong financial acumen, including experience managing complex P&L performance, forecasting, budgeting, labor strategies, and operational efficiencies.
• Proven ability to drive revenue growth, improve profitability, and execute business strategies that deliver sustainable results.
• Experience managing sophisticated client relationships and navigating complex stakeholder environments.
• Strong communication, presentation, and influencing skills with the ability to engage teams at all organizational levels.
• Ability to balance strategic thinking with operational involvement and hands‑on leadership.
• Experience leading change, driving organizational transformation, and implementing scalable business solutions.
• Proficiency with Microsoft Office Suite, data analytics tools, and operational reporting systems.
• Experience within fine dining restaurants, luxury hospitality, private clubs, hotels, destination dining, premium foodservice, or related guest-focused environments.
• Bachelor's degree in Hospitality Management, Business Administration, Finance, or a related field, or an equivalent combination of education and leadership experience.
• Demonstrated success overseeing operations generating significant annual revenue across multiple business units.
• Experience supporting new business development, client retention strategies, and contract growth initiatives.
• Familiarity with multi-site hospitality operations, restaurant technology platforms, labor optimization tools, and performance analytics.
• Passion for hospitality, guest experience, operational excellence, and developing future leaders.
• Progressive leadership experience overseeing multi‑unit restaurant, hospitality, foodservice, or related operations at a regional, divisional, or executive level.
• Experience leading large‑scale operations across multiple locations, markets, or geographic regions.
• Demonstrated success developing and mentoring senior operations leaders and building high‑performing teams.
• Strong financial acumen, including experience managing complex P&L performance, forecasting, budgeting, labor strategies, and operational efficiencies.
• Proven ability to drive revenue growth, improve profitability, and execute business strategies that deliver sustainable results.
• Experience managing sophisticated client relationships and navigating complex stakeholder environments.
• Strong communication, presentation, and influencing skills with the ability to engage teams at all organizational levels.
• Ability to balance strategic thinking with operational involvement and hands‑on leadership.
• Experience leading change, driving organizational transformation, and implementing scalable business solutions.
• Proficiency with Microsoft Office Suite, data analytics tools, and operational reporting systems.
• Experience within fine dining restaurants, luxury hospitality, private clubs, hotels, destination dining, premium foodservice, or related guest-focused environments.
• Bachelor's degree in Hospitality Management, Business Administration, Finance, or a related field, or an equivalent combination of education and leadership experience.
• Demonstrated success overseeing operations generating significant annual revenue across multiple business units.
• Experience supporting new business development, client retention strategies, and contract growth initiatives.
• Familiarity with multi‑site hospitality operations, restaurant technology platforms, labor optimization tools, and performance analytics.
• Passion for hospitality, guest experience, operational excellence, and developing future leaders.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates at Restaurant Associates are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City
Job Segment: Chef, Culinary, Relationship Manager, Food Service, Hospitality, Customer Service