General Manager

Lucky Strike Entertainment; San Jose (CA); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Retirement Plan

Employee Stock Purchase Program

EAP

Paid vacation & holidays

Discounts: Bowling, Boomer's, Waterpar

Job summary

Lucky Strike Entertainment is seeking a General Manager in the United States to own guest experience, team leadership, financial performance, and center culture. The role requires hands-on leadership from the floor and the ability to adapt across bowling, arcade, food and beverage, bar and events.

You will drive sales, build and develop strong teams, and ensure top-tier guest satisfaction while maintaining financial discipline and operational excellence across all departments.

Qualifications

• Experience leading guest-focused venues in entertainment or hospitality.
• Track record of driving sales growth and meeting financial targets.
• Fluency in full P&L budgeting, forecasting, labor optimization and cost control.
• Proven ability to build and develop leadership teams from the ground up.

Responsibilities

• Lead all center operations across bowling, arcade, F&B, bar and events.
• Drive daily sales through guest engagement, events, and marketing initiatives.
• Build high-performing teams and a culture of accountability and hospitality.
• Set performance standards and ensure consistent results in sales, operations and guest satisfaction.
• Own full P&L performance including labor, COGS, inventory and costs.
• Maintain clean, guest-ready facilities and attractions at all times.

Skills

Leadership experience

Sales growth delivery

P&L budgeting/forecasting

Team development

Flexible schedule

Job description

Why Lucky Strike?

We Are Lucky Strike Entertainment, one of the largest and most successful location-based entertainment companies in the World with 360 upscale and traditional Bowling Centers, five expansive and well-located Waterparks, a large Amusement Park in California and 10 upscale Boomers Family Entertainment Centers in major markets.

Who We Are

We Are Lucky Strike Entertainment, one of the largest and most successful location-based entertainment companies in the World with 360 upscale and traditional Bowling Centers, five expansive and well-located Waterparks, a large Amusement Park in California and 10 upscale Boomers Family Entertainment Centers in major markets.

From a humble beginning with one bowling center in 1997, we redefined an industry and built a powerhouse Company with 14,000 Associates and nearly $1.4 billion in annual revenue. Hospitality is our core and we strive to deliver memorable experiences for every guest on every visit.

When you join Lucky Strike, you join a team of passionate winners and give yourself the best opportunity for sustained career growth and opportunity. It’s not easy to get hired by us - we want only the most talented and committed Managers, but when you do join Lucky Strike, the rewards are abundant.

Overview

The Role

As a General Manager at Lucky Strike Entertainment, you will own the guest experience, the team, the financials, and the culture of your center, leading from the floor and building a place people genuinely want to come back to.

What You'll Do

• Lead all center operations across bowling, arcade, food and beverage, bar, and events, flexing into any role the business needs throughout the day
• Drive daily sales through direct guest engagement, event execution, and marketing initiatives
• Build and develop high-performing teams across every department, creating a culture of accountability, empowerment, and genuine hospitality
• Set performance expectations and hold teams to consistent results across sales, operations, and guest satisfaction
• Own full P&L performance including labor, COGS, inventory, and cost controls
• Keep the facility, attractions, kitchen, bar, and event spaces clean, operational, and guest-ready at all times

What You'll Bring

• Significant leadership experience in a high-volume, guest-focused venue (entertainment, hospitality, or full-service restaurant)
• A proven record of driving sales growth and hitting financial targets
• Full P&L fluency including budgeting, forecasting, labor optimization, and cost control
• A track record of building and developing leadership teams from the ground up
• A visible, floor-first leadership presence, especially during peak periods
• Flexible schedule including nights, weekends, and holidays

What You'll Get

Our people are the reason guests keep coming back. Here is what we offer our Management team:

• Medical, Dental, and Vision plans to select from based on your needs
• Wellness resources to help you along your wellness journey
• 401(k) Retirement Plans
• Employee Stock Purchase Program
• Employee Assistance Program (EAP)
• Vacation, Paid Sick Leave, and Holidays
• Perks! Bowling, Boomer's, and Waterpark discounts, Retail discounts, Event discounts, and more!

Pay & Benefits

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and other benefits including medical, insurance, dental insurance, vision insurance, life insurance, disability insurance, 401(k) retirement plan, employee stock purchase program, employee assistance program (EAP), paid vacation, paid holidays, and paid sick leave. More details regarding benefits are available here: Lucky Strike Entertainment Benefits

The pay range for this position is $95,000 - $110,000 per year, depending on qualifications.