General Manager

Windy City Cannabis; Posen (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Windy City Cannabis is seeking a detail-oriented Dispensary General Manager to lead their team in providing exceptional customer service while managing store operations. This role involves managing a high-volume cannabis dispensary, fostering a passionate team culture, and ensuring compliance with all regulations.

Benefits

Medical, Dental, and Vision Insurance

Sick and Paid Time Off

Qualifications

• 5+ years of successful experience in a retail management position.
• Ability to obtain a dispensing agent identification card.
• Excellent communication skills.

Responsibilities

• Lead and create a service culture with behavioral modeling and training.
• Manage scheduling to align with business needs, including all shifts.
• Conduct nightly and monthly inventory audits.

Skills

Customer service

Team leadership

Operational management

Ethical conduct

Education

High School Diploma

Job description

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Windy City Cannabis is an inviting family of hometown cannabis dispensaries where passionate Dispensary Associates connect customers to the most trusted and effective cannabis products for their lifestyle. We offer a curated selection of high-quality products, personalized service, and a warm, welcoming vibe that invites people to stay longer and return often.

Summary

Our store GMs lead their dispensary teams in executing best-in-class customer service and creating a positive cannabis dispensary experience to earn our customer’s loyalty. You lead teams that are passionate about making sure customers get what they came for (plus a little more) every time they shop at your dispensary. You develop team leaders who care about their team members, and team members who care about their customers and each other. We are looking for a detail-oriented, operationally driven Dispensary General Manager to plan and manage all aspects of our high-volume recreational and medical cannabis dispensary. Your primary goal is to create and lead a customer-focused, engaged team.

As a condition of employment, all newly hired employees of Windy City should be prepared to provide proof of vaccination against COVID-19 prior to their first day of work. Requests for medical or religious accommodation may be made with the company's HR department. Failure to establish proof of vaccination (or approved exemption) may result in offer rescission.

Essential Duties and Responsibilities

• Lead and create a service culture by modeling, training, and coaching behavioral expectations to deliver Windy City’s exceptional service standard.

• Demonstrate a culture of ethical conduct, safety, and compliance; lead and hold the team accountable.

• Track and achieve various sales metrics on a daily, weekly, and monthly basis.

• Prepare and effectively lead state inspectors through unannounced inspections.

• Maintain the store environment: ensure space is organized, efficient, clean, and welcoming in both front and back of house.

• Drive employee morale and embody Windy City values and the Keys to Team Member Success.

• Implement new processes and procedures, ensuring seamless communication and execution across all levels.

• Manage scheduling to align with guest and business needs (including weekends, mornings, evenings, and overnight shifts).

• Regularly train and develop staff according to company guidelines.

• Oversee all store deliveries with diligence and accuracy, adhering to company and state regulations.

• Conduct nightly and monthly inventory audits to ensure there is no diversion of inventory and respond to discrepancies effectively.

• Maintain records for all necessary documents: delivery and inventory manifests, logbooks, inventory adjustments, and destruction reports.

• Frequently lift, move, and carry store inventory weighing up to 50 pounds.

Role Requirements

• 5+ years of successful experience in a retail management position. Cannabis experience preferred.

• Must be at least 21 years of age

• Business acumen with an understanding of P&L, labor budgeting, inventory, and sales reports.

• Ability to obtain a dispensing agent identification card issued by the state of Illinois.

• Ability to maintain confidentiality and ethical conduct

• Exceptional customer service skills and Positive attitude, team player and strong work ethic

• Must be and remain compliant with any and all regulatory requirements as they pertain to the industry, personnel law, safety regulations, local codes and organizational rules, regulations, directives, standard operating procedures, state and local laws for working in the cannabis industry

• While performing the duties of this job, the employee is required to stand, walk, or sit for extended periods of time, use hands to perform manual tasks, and lift or move up to 10 pounds (or more with assistance)

• Must be able to remain focused, pay close attention to detail

• Must be able to communicate clearly and effectively

Compensation and Benefits

• Salary Range: $55K - $75K

• Medical, Dental, and Vision Insurance

• Sick and Paid Time Off

NOTE: The above job description summarizes the role responsibilities and is not intended to be all-inclusive, it may change.

Windy City Cannabis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Wellness and Fitness Services

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