General Manager

Apex Service Partners; Portland (OR); On-site; USD 120,000 - 160,000; Full time

Job summary

Apex Service Partners seeks a General Manager to oversee daily operations, drive growth, and cultivate a positive company culture in the home services industry. Candidates with a Bachelor's degree, management experience, and strong leadership skills are encouraged to apply for this dynamic role with significant income opportunities.

Benefits

Competitive six-figure base salary

Annual bonus based on performance

Medical, dental, and life insurance

401k matching

Qualifications

• 3+ years management/supervisory experience; P&L experience strongly preferred.
• Experience in skilled trades or respect for similar industries.
• A leader of character who inspires followership.

Responsibilities

• Increase key metrics like revenue and customer satisfaction.
• Deliver high-quality service through training and accountability.
• Develop systems to train industry-leading staff.

Skills

Communication

Organizational skills

Critical thinking

Leadership

Education

Bachelor’s degree or equivalent

Job description

Overview

The General Manager will oversee all aspects of a location’s day-to-day operations; the individual will drive growth, performance metrics, create culture, and develop all staff and management. They will strive to be a world-class operator and assist others in achieving the same. In addition to full P&L ownership, the General Manager is responsible for capturing a major MSA through organic growth and potentially leading additional M&A activity.

This is a unique entrepreneurship opportunity to take the “path less traveled.” Your ability to drive growth, navigate successful acquisitions, and build a culture of customer excellence and employee satisfaction will lead to a long-term career with significant opportunities and strong income for you and your team. We seek highly capable individuals who can expedite leading organic growth initiatives and participate in M&A activities to expand rapidly. Experience in trades is not necessary; General Managers undergo an intensive program with one of our most successful service businesses before assuming the senior leadership role.

Apex Overview

Apex Service Partners was founded through the acquisition of multiple leading home services businesses providing HVAC, plumbing, and electrical services. This fragmented industry is dominated by small, founder-owned businesses built over decades, respected as essential community services. Our strategy involves significant organic growth and high-frequency M&A.

This decentralized roll-up strategy requires visionary, people-focused, financially savvy leaders who will grow their businesses both organically and inorganically through add-on acquisitions. Bringing best-in-class practices is a key opportunity.

Job Overview

This leadership role is suited for a strong competitor who excels in a fast-paced environment, driven by seizing overlooked opportunities. Our leaders are career contrarians with strong character and vision. The ideal candidate will consider strategic, financial, and operational capabilities with high emotional intelligence to foster a healthy, growing organization.

Key Responsibilities

• Increase key metrics including revenue, sales conversion percentage, average invoice, employee retention, customer satisfaction, and maintenance subscription plans.
• Deliver the “gold standard” of service and quality through training, accountability, and metrics.
• Develop culture, systems, and measures to train industry-leading staff, increasing eNPS and retention at all levels.
• Build a culture of purpose among the management team.
• Make a difference for our people and communities by expanding employment opportunities.

Candidate Requirements

• Bachelor’s degree or equivalent
• 3+ years management/supervisory experience; P&L experience strongly preferred
• Experience with or respect for the Skilled Trades or similar industries
• Strong communication and organizational skills
• Ability to apply critical thinking, risk analysis, and develop solutions
• A leader of character
• Inspires followership among team members

Compensation

• Competitive six-figure base salary plus annual bonus with strong upside based on performance and expansion
• Benefits include medical, dental, life insurance, and 401k matching

Additional Insights

At Apex, our values define our actions. We believe in:

• Embrace a Growth Mindset. Constant learning, stretching, and growth as individuals and as an organization.
• Stay Scrappy, Have Fun. Hands-on work in a dynamic industry, working hard and enjoying the process.
• Improve through Collaboration. Valuing diverse perspectives and continuous improvement.
• Be Fact-Based & Metric-Driven. Making data-informed decisions to solve problems effectively.