General Manager

Pritchard Industries, Inc.; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 67,000 - 73,000; Full time

Benefits offered by this job

Health Benefits Package

401K

Paid holidays

Vacation time

Life insurance

Long Term Disability

FSA

Dependent care

Growth opportunities

Job summary

Pritchard Industries, Inc. is seeking a General Manager to lead day-to-day operations reporting to the Director of Operations. You will drive efficiency, oversee staff and subcontractors, and ensure client service goals are met.

The role requires strong decision-making and problem-solving, with oversight of paperwork, app usage, and inventory across designated areas. Full-time with growth opportunities.

Qualifications

• 3+ years of high-volume operations manager experience.
• Ability to train and develop staff.
• Strong organizational and compliance skills.

Responsibilities

• Ensure efficiency and organization of processes.
• Orient, train, coach, and develop staff.
• Ensure area processes meet company standards.
• Organize all paperwork for operations.
• Oversee app usage compliance.
• Maintain vehicles to company standards.
• Coordinate with clients, call center, and accounts.
• Maintain department goals, cleanliness, inventory.
• Support staff with scheduling conflicts.
• Update DOO on activities and issues.

Skills

Staff development

Customer service

Operations management

Communication

Equipment operation

Job description

• Pay or shift range: $67,000 USD to $73,000 USD
• The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

General Manager

Reports To: Director of Operations

Supervises: Subcontractors and employees in designated ARs

General Purpose of Position: As part of the management team, a General Manager works directly with the DOO to ensure the day-to-day management and operations expectations of the clients are being met. The General Manager helps with implementing strategies to improve efficiency and accuracy amongst all processes and procedures within the business in an effort to increase profitability. A General Manager is a leader and must have the ability to make informed decisions, solve problems in a critical and diligent manner, and effectively manage a designated area.

Responsibilities/Duties:

• Responsible for ensuring the highest level of efficiency and organization amongst all processes and procedures.
• Assists with orientation, training, coaching, and developing staff members to understand and execute operational expectations.
• Responsible for ensuring all processes and procedures within the aera are being completed to company standards.
• Responsible for the execution and organization of all paperwork relating to operations and procedures.
• Oversees compliance of all app usage with established company policies and standards.
• Maintains PFS vehicles to company standards.
• Communicates with the clients, call center and accounts to establish workflow expectations within the area.
• Upholds department goals, cleanliness, organization, and inventory management.
• Provides support to employees when scheduling conflicts arise.
• Keeps the DOO well informed of activities and significant issues.

Skills:

• Ability to develop and train workforce, build relationships, utilize skills of workforce most appropriately.
• Ability to provide outstanding customer service.
• Ability to manage area operations effectively and efficiently.
• Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to staff members.
• Ability to operate all equipment necessary to perform the job.

Requirements:

• Available to work a full-time schedule including nights, weekends, and holidays.
• Must have at least 3 years of high volume operations manager experience.
• Availability to work the hours necessary in order to services the client's sites to the contract.

• Full-Time
• Salary Range: $67,000.00 - $73,000.00 per year
• Paid holidays and vacation time
• Health Benefits Package
• Ancillary benefits-Life insurance, Long Term Disability, FSA, and Dependent Spending care
• 401K
• Opportunity for growth

Pritchard Industries participates in E-Verify.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.