General Manager

Kids for the Future; Pittsburgh (Allegheny County); On-site; USD 55,000 - 85,000; Full time

Job summary

Kids for the Future is seeking a General Manager to lead all aspects of the store, including staffing, sales, merchandising, operations, and financial performance. The role manages a team of salaried and hourly staff, drives revenue, margins, and customer satisfaction, and ensures inventory accuracy.

The GM will oversee the selling process, training, and development, while upholding brand standards and a safe, compliant work environment. Flexibility with scheduling is required.

Qualifications

• High School Diploma or equivalent; bachelor’s degree preferred.
• 3–4 years related experience in sales or retail.
• Ability to work a flexible schedule, including evenings and weekends.
• Must lift at least 50 lbs.

Responsibilities

• Hire, train, and develop a diverse team of managers and sales staff.
• Lead store to achieve revenue, margin, expense, and customer satisfaction targets.
• Oversee selling processes, target achievement, and ancillary income opportunities.
• Manage warehouse, delivery ops, inventory management and daily tasks.
• Ensure compliance with brand standards and safety policies.
• Handle customer issues and respond to online reviews.

Skills

Leadership

Customer service

Communication

Persuasion

Negotiation

Time management

Education

High School Diploma

Bachelor’s degree

Tools

Excel

Word

Handheld Unit

Job description

• Employee Type Exempt - FT
• Required Degree High school
• Manage Others Yes

Description

The General Manager is responsible for leading all aspects of the store. He/she oversees staffing, sales, merchandising, operations, and all other functions within the store, by managing a team of salaried, full-time, and part-time hourly associates. The General Manager is responsible for the overall financial performance of the store, including achieving planned sales, margin, and profit goals. Additionally, the General Manager is accountable for customer satisfaction, associate morale, and inventory management.

Responsibilities & Duties:

Driving Sales and Store Performance:

• Role models behaviors for all members of their assigned Territory Team. Owns and promotes our Code of Conduct, established standards, and responsible for developing and maintaining our cultural values across all team members.
• Responsible for hiring, training, and developing a highly productive and diverse team of managers and associates.
• Leads the store to ensure achievement of financial goals that include but are not limited to revenue, margin, expense, cost recovery, customer satisfaction, and inventory shrinkage.
• Directly oversees all sales related initiatives including implementation of the defined selling process, achievement of sales targets, financing targets, protection plan targets and other miscellaneous income opportunities within store.
• Oversees and manages the Sales Supervisor, to ensure all operations of the business meet standards and expectations. This includes, but is not limited to warehouse operations, delivery operations, inventory management and execution of daily tasks and activities assigned to the store location.
• Ensures execution of all Retail Non-Negotiable Standards. This includes but is not limited to staffing standards, brand standards, presentation/signing standards, selling processes, inventory management processes and others as defined.
• Manages the overall customer experience, including the in-store experience, response to online customer reviews, resolution of customer complaints, and other customer issues as they arise.
• Partners with TVP to address business opportunities within the store.

Managerial:

• Hires and maintains an active and productive sales force and works with the Sales Supervisor to ensure store is staffed to standard with a productive warehouse team and delivery team. Selects, coaches, and develops a diverse high-performance team.
• Manages all in-store Human Resources processes including staffing, training, and reporting performance/behavioral issues; assists in action plans to improve performance in a timely manner. Partners with Corporate HR as needed.

Administrative:

• Enforces and adheres to scheduling policies that keep the store properly staffed.
• Ensures store presentation standards and brand standards are maintained.
• Provides a safe working environment for both associates and customers by adhering to company shrink and safety standards.
• Ensures that the store operates in full compliance with applicable laws, regulations,
  and company ethics policies.
• Works with the Sales Supervisor to ensure receiving paperwork and other inventory documentation is being maintained, within the guidelines and deadlines established. This includes, but is not limited to:
• Entering trucks and confirming pickup/delivery dates.
• Ensure integrity of receiving process and reverse flow process
• Always maintains inventory accuracy and with inventory scans; manages online order fulfillment process.
• Manages opening and closing procedures, including cash deposits, etc.
• Manages all other store operations, pricing, and inventory management processes.
• Assumes other Territory leadership responsibilities, such as mentoring/subject matter expert, etc., at the direction of the TVP.
• Performs other duties as assigned.

Qualifications:

• Education: High School Diploma or equivalent required, Bachelor’s degree preferred.
• 3-4 years of related experience or previous sales associate experience.
• Ability to work a flexible schedule, including evenings and most weekends.
• Must be able to lift at least 50 lbs.

Preferred Skills:

• Strong leadership, coaching, talent acquisition, and associate development skills.
• Excellent customer service and communication skills.
• Persuasion, negotiation, and closing skills.
• Computer literacy, with Excel/Word/Handheld Unit experience preferred.
• Strong drive for results and a proactive style of leadership.
• Ability to manage multiple priorities simultaneously.
• Knowledge of retail business and store operations

As required by multiple state pay transparency laws, we provide a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and cultural fit. The range of starting pay for this role is $55,000.00 - $85,000.00 per year.

We are an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.