General Manager

Drury Hotels Company, LLC; Phoenix (AZ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Work-life balance

Career growth

Health and well-being

Retirement

Award-winning employer

Quarterly bonuses

Semi-annual bonus eligibility

Job summary

Drury Hotels Company, LLC in Phoenix, AZ is seeking a Hotel Operations Leader to drive exceptional guest service and strong financial performance. You will oversee all hotel departments, recruit, train, and coach team members, and ensure targets for quality, service, profitability, and team metrics are met.

The role emphasizes mentorship, cross-training, and development plans, with accountability for annual budgeting and continuous improvement. Rise. Shine. Work Happy. EOE Explore Our Culture.

Qualifications

• Bachelor’s degree in hospitality, business, or related field required.
• Minimum of three-year supervisory experience with demonstrated leadership success.

Responsibilities

• Provide expert leadership across all hotel departments and lead on guest service.
• Recruit, train, develop, and coach team members to excel in their careers.
• Deliver on quality, service, profitability, and team metrics.
• Assist in developing an annual operating budget and ensure targets are met.
• Model quality assurance best practices daily and drive continuous improvement.

Skills

Leadership

Training & coaching

Budgeting

Guest service

Education

Bachelor’s degree in hospitality, business, or related field

Job description

Property Location: 2335 W. Pinnacle Peak Road - Phoenix, Arizona 85027

WHAT YOU CAN EXPECT FROM US

So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America’s Greatest Workplaces 2025
• Incentives - Quarterly bonuses (we succeed together!) based on hotel results
• Incentives - This position is eligible for a semi-annual bonus based on hotel and company performance

WHAT YOU WILL DO

Expect to be appreciated for who you are and recognized for what you do. Smiles included. As part of Drury Hotels Hotel Operations Leadership team, you will: Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service Recruit, train, develop, and coach team members to excel in their career growth Deliver on key business metrics of quality, service, profitability, and team Assist in developing an annual operating budget and ensure the hotel meets and or exceeds expectations. Role model quality assurance best practices each day with the team and consistently meet or exceed all measures Apply strong critical thinking skills to adeptly navigate challenging situations, proactively address issues, and demonstrate commitment to continuous improvement

WHAT WE EXPECT OF YOU

Passion to serve others and exceed our guests’ expectations Bachelor’s degree in hospitality, business, or related field preferred Minimum of three-year supervisory experience with demonstrated leadership success. Hotel experience preferred Rise. Shine. Work Happy.

EOE Explore Our Culture