General Manager

Drury Hotels Company, LLC; Joplin (MO); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Work-life balance

Career growth

Health and well-being

401(k) matching

Bonus incentives

Employee discounts

Job summary

Drury Hotels Company, LLC is seeking a Hotel Operations Leader in Joplin, MO to oversee all hotel departments, ensuring outstanding guest service and seamless daily operations. You will lead recruitment, training, and coaching to build a high-performing team, while guiding budgeting and performance initiatives to meet profitability targets.

The role emphasizes mentoring staff, maintaining high standards of quality, and driving continuous improvement across all hotel operations, aligning with

Qualifications

• Three+ years of supervisory leadership in a hotel setting.
• Bachelor’s degree in hospitality, business or related field preferred.
• Hotel experience preferred.

Responsibilities

• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service
• Recruit, train, develop, and coach team members to excel in their career growth
• Deliver on key business metrics of quality, service, profitability, and team
• Assist in developing an annual operating budget and ensure the hotel meets and or exceeds expectations.
• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures
• Apply strong critical thinking skills to adeptly navigate challenging situations, proactively address issues, and demonstrate commitment to continuous improvement

Skills

Leadership

People management

Budgeting

Guest service

Problem solving

Critical thinking

Hiring & training

Education

Bachelor’s degree in hospitality, business, or related field

Job description

Property Location: 3601 S. Rangeline Road - Joplin, Missouri 64804

You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America’s Greatest Workplaces 2025
• Incentives - Quarterly bonuses (we succeed together!) based on hotel results
• Incentives - This position is eligible for a semi-annual bonus based on hotel and company performance

WHAT YOU WILL DO

As part of Drury Hotels Hotel Operations Leadership team, you will:

• Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service
• Recruit, train, develop, and coach team members to excel in their career growth
• Deliver on key business metrics of quality, service, profitability, and team
• Assist in developing an annual operating budget and ensure the hotel meets and or exceeds expectations.
• Role model quality assurance best practices each day with the team and consistently meet or exceed all measures
• Apply strong critical thinking skills to adeptly navigate challenging situations, proactively address issues, and demonstrate commitment to continuous improvement

WHAT WE EXPECT OF YOU

• Passion to serve others and exceed our guests’ expectations
• Bachelor’s degree in hospitality, business, or related field preferred
• Minimum of three-year supervisory experience with demonstrated leadership success.
• Hotel experience preferred

Rise. Shine. Work Happy.

At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

EOE

Explore Our Culture