General Manager

Upward Projects, LLC; Phoenix (AZ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical with company contribution

Vision and Dental Insurance

401K with company match

Meal Discounts and Perks

Paid Parental Leave

Thanksgiving and Christmas off

Job summary

Upward Projects, LLC is seeking a General Manager in Phoenix to lead store operations, guest experience, and profitability for a growing restaurant group.

You will coach leaders, manage P&L, collaborate with field partners, and uphold brand standards while driving local marketing and community partnerships to enhance performance.

Qualifications

• 1 year of full-service restaurant General Manager experience or 3–5 years of service industry management experience.
• Bachelor’s or Associate’s degree in Hospitality, Management, or Business preferred.
• Servsafe and Responsible Alcohol Service Certifications are required

Responsibilities

• Coach, develop, and engineer high-performing store leadership teams.
• Attract, retain, and grow talent across all levels, conducting performance reviews.
• Foster engagement through open communication, cultural alignment, recognition, and team-building initiatives.
• Lead effective store communication and ensure smooth adoption of change initiatives.
• Uphold and coach teams to consistently deliver an exceptional guest experience.
• Drive operational excellence by holding teams accountable to brand standards, systems, and execution.
• Strategically identify and resolve store-specific challenges through cross-functional partnerships.
• Own full P&L accountability — analyze results, build action plans, and drive sustained profitability.
• Utilize scorecards and business insights to identify trends, opportunities, and improve performance.
• Collaborate with ADs and the Lab to address local store needs and optimize operations.
• Promote the brand through local marketing, community presence, and targeted partnerships.

Skills

Leadership

People management

P&L management

Operational excellence

Communication

Cross-functional collaboration

Education

Bachelor’s or Associate’s degree in Hospitality, Management, or Business

Job description

WHO WE ARE

We are a restaurant group that thrives on creating authentic and inspiring experiences for the communities we serve. Through the contributions of countless incredible people, past and present, we’re headed to the moon with a simple mission — to make people feel good. While no one on the team is quite like the other, it’s our common values that keep us united.

• Be Authentic and Humble
• Act with Integrity
• Bring Good Energy
• Achieve as a Team
• Get Extraordinary Results
• Inspire with Hospitality

ABOUT THE GENERAL MANAGER ROLE

As a General Manager your goal is to achieve desired company results with guests, employees, and financials through company aligned objectives and processes.

TO BE SUCCESSFUL YOU MUST

• Coach, develop, and engineer high-performing store leadership teams.
• Attract, retain, and grow talent across all levels, conducting performance reviews and assessing hourly team potential.
• Foster engagement through open communication, cultural alignment, recognition, and team-building initiatives.
• Lead effective store communication and ensure smooth adoption of change initiatives.
• Uphold and coach teams to consistently deliver an exceptional guest experience.
• Drive operational excellence by holding teams accountable to brand standards, systems, and execution.
• Strategically identify and resolve store-specific challenges through cross-functional partnerships.
• Own full P&L accountability — analyze results, build action plans, and drive sustained profitability.
• Utilize scorecards and business insights to identify trends, opportunities, and improve performance.
• Collaborate with ADs and the Lab to address local store needs and optimize operations.
• Promote the brand through local marketing, community presence, and targeted partnerships.

BENEFITS TO ENJOY

• Medical with company contribution
• Vision and Dental Insurance
• Vacation and earned paid sick time
• 401K with company match
• Flexible Spending and Dependent Care Accounts
• Teledoc Services for all team members
• Long Term Disability, Life Insurance, and AD&D
• Paid Parental Leave
• Meal Discounts and Perks
• Thanksgiving and Christmas off
• Mental Wellness and Life Event Management programs
• Fitness Program Discount
• Opportunities to give your feedback and let your voice be heard
• Company appreciation events and parties
• Anniversary recognition and rewards

REQUIREMENTS

• The position requires 1 year of full-service restaurant General Manager experience or 3-5 years of service industry management experience. Internal candidates must be in good standing and free of performance issues within a 1-year time-period. Combined work experience and education will be considered in decisions.
• Bachelor’s or Associate’s degree in Hospitality, Management, or Business preferred.
• Servsafe and Responsible Alcohol Service Certifications are required