General Manager

Pensacola Courtyard; Pensacola (FL); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Employer Matching 401K Retirement Plan

Medical Insurance

Dental Insurance

Vision Insurance

FREE life insurance

Vacation Pay

Holiday Pay

Management training

Job summary

Pensacola Courtyard by Marriott in Pensacola, FL seeks an experienced General Manager to lead hotel operations, inspire a high-performing team, and deliver exceptional guest experiences. This hands-on leader will drive revenue, control costs, ensure brand compliance, and foster a culture of service excellence while representing one of the hospitality industry's premier brands.

Marriott experience is preferred; the role requires strategic oversight, staff development, and a focus on operating

Qualifications

• 2+ years of documented, franchised select service hotel management.
• Marriott experience preferred.
• Ability to take direction, manage employees, and maintain high standards with limited supervision.
• Capability to supervise, delegate, and manage multiple tasks simultaneously.
• Work schedule flexibility, including weekends.

Responsibilities

• Coordinate and actively manage housekeeping, maintenance, breakfast service, and guest reception to ensure high-quality guest experiences.
• Monitor guest satisfaction scores daily and resolve complaints effectively.
• Calibrate room rates by monitoring local market and comp set to maximize revenue.
• Develop and implement sales and marketing plans; manage group bookings and SMERF business.
• Hire, train, and develop employees; optimize labor hours and reduce turnover.
• Maintain budgets and forecasts; order supplies to ensure best ROI.
• Supervise routine deep cleaning and maintenance; ensure reporting meets ownership standards.
• Be on call 24 hours a day to assist with hotel issues.

Skills

Hotel management

Leadership

Budgeting & forecasting

Guest satisfaction

Operations management

Technology utilization

Job description

Lead a Winning Team in Pensacola!

Are you a passionate hospitality leader ready to take the next step in your career? Courtyard by Marriott in Pensacola, FL, is seeking an experienced and results-driven General Manager to lead hotel operations, inspire a high-performing team, and deliver exceptional guest experiences. Located along Nine Mile Road in Pensacola’s growing north side, this is an exciting opportunity for a hands-on leader who thrives on building strong teams, driving financial performance, and creating a culture of service excellence. If you’re ready to make an impact while representing one of the hospitality industry’s most recognized brands, we’d love to hear from you!

The General Manager is responsible for overseeing all aspects of his/her property to insure their respective assigned property reaches its full potential in the areas of: revenue generation, cost controls, associate engagement, guest satisfaction, preserving the asset and complete compliance with Brand requirements.

Benefits:

• Employer Matching 401K Retirement Plan
• Medical Insurance
• Dental Insurance
• Vision Insurance
• FREE life insurance
• Vacation Pay
• Holiday Pay
• Management training

The General Manager position is responsible for the following:

• Operations: Coordinate and actively manage housekeeping, maintenance, breakfast service, and guest reception departments to ensure a consistent, high quality guest experience. Monitor guest satisfaction scores on a daily basis. Respond to guest complaints and to resolve issues and come to satisfactory resolutions.
• Revenue Maximization: Continually monitor local market and comp set and strategically calibrate rates to ensure we out perform the local comp set. Engage local community through CVB, Chamber, and others to stay connected to events in the area.
• Sales and Marketing: Implement and maintain an effective sales and marketing plan. Manage sales director to ensure group bookings, LNRs, and SMERF business. Engage with guests at breakfast and throughout the day to gain valuable feedback on guest experience.
• Employee Staffing and Development: Hire, train, and develop new employees. Delegate appropriate duties to maximize employee labor hours and minimize employee turnover
• Budgets and Forecasting: Must be able to maintain all hotel departments and operations within budget and utilize conservative economics in ordering all supplies for hotel operations to ensure best ROI . Actively work with ownership to create budgets and forecasts.
• General Hotel Management Duties: Supervise weekly, monthly, and quarterly deep cleaning and preventative maintenance initiatives. Exceed brand and ownership standards of performance and excellence. Ensure that all daily, weekly, and monthly reporting is complete and up to ownership standards. Carefully monitor employee labor hours and ensure they do not exceed budget. Ensure that all department heads are completing daily/weekly/monthly responsibilities and checklists. Inspect rooms with housekeepers on a weekly basis. Submit PO's to home office on a timely basis. Be on call 24 hours a day to assist with any issues with the hotel.

Requirements:

• Minimum 2+ years of documented, franchised select service hotel management. Marriott experience preferred.
• Ability to leverage provided technology to effectively manage the property.
• Must possess an ability to take direction, manage employees, accomplish tasks independently, and pay attention to detail, to ownership's high standards, with little supervision.
• Ability to supervise, delegate, and manage several tasks at once.
• Ability to remain calm and in control in emergency or difficult situations.
• Ability to work a flexible schedule, including weekends.

Aperture Hotels is an established hotel management company with a management portfolio of well-known brands. We offer a dynamic work environment with avenues for professional and personal growth. Aperture strives to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments.

We are seeking an individual who embodies the core values that are integral to our success.

• Be Transparent and Accountable
• Be Actively Curious
• Embrace Growth
• Create Value for Stakeholders
• Commit and Care

Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA,ADEA, and ADA. All qualified applicants will receive consideration for employment without regard to race, creed, color, sex, sexual orientation, religion, national origin, age, physical handicap, height, weight, marital status, veteran status, political belief, or any other characteristic protected by law. Aperture Hotels thrives in a diverse environment and seeks to celebrate differences and their positive impact on growth. For more information, employees and/or candidates are encouraged to visit www.eeoc.gov.