General Manager

Peddler's Village; Pennsylvania; On-site; USD 90,000 - 140,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager for its flagship restaurant, known for its exquisite cuisine and exceptional service. This role involves overseeing daily operations, driving revenue growth, and leading a motivated team to deliver outstanding guest experiences. The ideal candidate will have a strong background in restaurant management, financial acumen, and a passion for excellence in service. Join a vibrant team where your leadership will inspire and elevate the dining experience, making a lasting impact in a beloved community destination.

Qualifications

• 5+ years of experience as a Restaurant General Manager or similar role.
• Strong understanding of restaurant operations and financial management.

Responsibilities

• Oversee daily operations and ensure compliance with policies.
• Develop strategies to achieve financial targets and drive revenue.

Skills

Leadership

Customer Service

Financial Management

Problem Solving

Strategic Thinking

Education

Bachelor's degree in Hospitality Management

Business Administration

Tools

Open Table

Micros POS system

Job description

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The Cock 'N Bull of Peddler's Village is in search of an experienced Food & Beverage General Manager to join our leadership team! As the flagship of Peddler's Village, the Cock 'N Bull has welcomed generations of guests with it's alluring cuisine and charming décor.

The General Manager is responsible for overseeing the daily operations of the restaurant, lounge and banquets, driving revenue and profits, inspiring excellence through hands on leadership and providing extraordinary guest service. We are known for delivering excellence in all areas of service, hospitality, food, and beverage. Candidates will have a passion for excellence in service and proven ability as a strong leader. Operational expertise and experience with budget management are crucial to this role.

Key Responsibilities:

• Oversee daily operations, ensuring efficiency and compliance with company policies and procedures.
• Develop and implement business strategies to achieve financial targets, including sales growth and cost control.
• Lead, mentor, and train team members to maintain a high-performing and motivated team.
• Ensure excellent customer service and handle guest concerns and feedback effectively.
• Maintain high standards of food quality, presentation, and safety in accordance with health regulations.
• Monitor inventory levels, order supplies, and manage vendor relationships.
• Prepare financial reports, analyze performance metrics, and make data-driven decisions.
• Ensure compliance with local, state, and federal regulations, including labor laws and health codes.
• Work closely with the Director of Marketing and Communications to develop marketing initiatives to increase restaurant visibility and customer engagement.
• Foster a positive workplace culture that promotes teamwork and team member satisfaction.
• Manage 5+ subordinate managers who supervise a total of 50+ employees in the Kitchen, Dining Room, Lounge, and Banquets.
• Meets operation financial objectives by developing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls
• Attracts patrons by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands.
  
  

Qualifications and Skills:

• Proven experience as a Restaurant General Manager or in a similar leadership role for a minimum of 5 years.
• Strong understanding of front and back of house restaurant and banquet operations, financial management, and customer service.
• Excellent leadership, communication, and organizational skills.
• Ability to analyze data, identify trends, and implement strategic improvements.
• Knowledge of food safety regulations and industry best practices.
• Proficiency in Open Table and Micros POS system.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred but not required).
• Serv Safe and RAMP Owner/Manager Certified or the ability to become certified upon hire.
  
  

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Provides vision and inspiration to peers and subordinates; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to fulfill the vision.
• Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
  
  

More detail about Peddler's Village, please visit https://culinaryagents.com/entities/10775-Peddler%2527s-Village

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Restaurants

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