General Manager

Serotonin Anti Aging Centers; Orlando (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Serotonin Center is seeking a General Manager to oversee daily operations, coach staff, and drive sales and client satisfaction at our Orlando location. You will lead front office and medical teams, manage memberships, and ensure adherence to HIPAA and safety standards while achieving growth targets.

The role requires strong leadership, organizational skills, and proficiency with Zenoti and GHL CRM to optimize scheduling, documentation, and lead management.

Qualifications

• Experience in retail, fitness, or MedSpa management.
• Strong organizational and interpersonal skills.
• Proficiency with business software platforms (Zenoti, GHL CRM).
• Ability to lead and coach a team effectively.
• Excellent communication and problem-solving skills.

Responsibilities

• Supervise and support office and medical staff.
• Lead daily huddles to align team on goals.
• Onboard new hires within 14 days.
• Conduct monthly one-on-ones with staff for coaching.
• Oversee sales goals and convert consultations to longevity plans.
• Maintain client satisfaction metrics (NPS).
• Meet or exceed monthly sales targets.
• Manage supply and equipment purchases and warranties.
• Adhere to scheduling protocols and use software for scheduling, documentation, and leads.
• Submit payroll and budget reports on time.
• Maintain labor percentage within target and payroll compliance.
• Oversee front desk operations and community outreach.
• Develop weekly networking and outreach initiatives.
• Respond to reviews within 24 hours.
• Document and manage adverse treatment reactions.

Skills

Retail management

Fitness/MedSpa management

Organizational skills

Interpersonal skills

Leadership and coaching

Zenoti

GHL CRM

Tools

Zenoti

GHL CRM

Job description

The franchised Serotonin Center, General Manager (GM) is responsible for overseeing all day-to-day operational functions of the Center. This includes ensuring smooth execution of policies, procedures, and protocols while delivering exceptional client experiences. The GM leads, coaches, and supports the team, manages sales and memberships, owns client satisfaction, and drives financial performance.

The GM is expected to uphold Serotonin’s mission and values, using the C.A.R.E.S. framework to ensure every client interaction is exceptional.

Key Responsibilities

1. Operational Leadership & Team Management

• Supervise and support office team members, including front office administration and medical staff.
• Lead daily huddles to align the team on goals and priorities.
• Ensure team attendance at daily huddles
• Complete onboarding for new hires within 14 days.
• Conduct monthly one-on-ones with 100% of staff to provide coaching and feedback.
• Follow structured hiring, orientation, onboarding, and termination processes.
• Oversee sales goals, ensuring guest consultations turn into life changing longevity plans for each Guest.
• Elevate client satisfaction, validated by Net Promoter Score (NPS) tracking.
• SMART Goals:
• Meet or exceed monthly sales targets aligned with center growth.

3. Business Operations & Technology

• Manage supply and equipment purchases, warranties, and maintenance.
• Adhere to client scheduling protocols aligned with Serotonin Cadence.
• Utilize business software platforms (Zenoti, GHL CRM, SeroConnect) for scheduling, documentation, and lead management.
• Submit payroll and monthly budget reports on time (by day 3 of each month).
• Maintain labor percentage within target range and ensure zero compliance exceptions in payroll.

5. Client Experience & Community Outreach

• Manage daily front desk/reception operations to ensure seamless client experiences.
• Develop and execute weekly networking and community outreach initiatives.

SMART Goals

• Generate 150 qualified leads through building your Partnership Network
• Respond to 100% of reviews within 24 hours.
• Adhere to established procedures and protocols, including HIPAA and biohazard safety standards.
• Document and manage adverse reactions to treatments.
• Set goals, deadlines, and objectives for the team, ensuring continuous improvement.
• SMART Goal: Zero safety/compliance violations.

Core KPIs & Targets

• Appointment Accuracy in Zenoti: 100%.
• Labor % within budget; monthly revenue meets 4DX targets.
• Compliance & Documentation Accuracy: 100%.

Qualifications

• Experience in retail, fitness, or MedSpa management.
• Strong organizational and interpersonal skills.
• Proficiency in business software platforms (Zenoti, GHL CRM).
• Ability to lead and coach a team effectively.
• Excellent communication and problem-solving skills.

Why Join Serotonin Centers?

Join a supportive, high-performance team with clear goals, elevated service, and continuous learning. Make a measurable impact on client health and longevity while advancing your leadership career.