General Manager

Hamlin House; Orlando (FL); On-site; USD 55,000 - 65,000; Full time

Job summary

Hamlin House is seeking a visionary General Manager to lead our new pickleball and hospitality club in Orlando. This role involves overseeing daily operations, member services, and financial performance while fostering a vibrant community atmosphere. If you have a passion for service and strategic management, join us to create an exceptional experience for our members.

Qualifications

• Proven experience in club management or luxury hospitality.
• Ability to manage budgets and analyze performance.
• Passion for community engagement and sport.

Responsibilities

• Lead daily operations, member engagement, and service excellence.
• Oversee financial performance including budgeting and forecasting.
• Design strategic plans to grow membership and engagement.

Skills

Leadership

Communication

Financial Acumen

Operational Expertise

Event Planning

Community Engagement

Education

5+ years in senior operations or general manager role

Job description

Join to apply for the General Manager role at Hamlin House

Join to apply for the General Manager role at Hamlin House

Welcome to Hamlin House, a home for spirited volleys, lively conversations, and those who know they’re the same thing. In our house, you’ll find a social lifestyle destination for ideal pickleball play, exceptional cuisine, classic cocktails & even better company. Hamlin House is a modern take on a Racquet club providing an elevated experience for the growing pickleball community in Orlando and will offer a culinary & hospitality experience that will keep you coming back for more than the game.

POSITION OVERVIEW

We’re launching a private club experience that redefines the intersection of hospitality, sport, and community. As we introduce Hamlin House to our founding members, we are seeking an accomplished and visionary General Manager to lead daily operations, member engagement, and service excellence. This role is instrumental in building the Hamlin House experience from the ground up—creating a warm, vibrant, and polished environment that reflects the values of exclusivity, belonging, and elevated leisure. If you're an experienced hospitality leader with a passion for service and a strategic mindset, this is your opportunity to shape the future of one of Orlando's most exciting new member destinations.

DUTIES AND RESPONSIBILITIES

• Lead, mentor, and inspire a team to deliver outstanding member service and hospitality in alignment with the elevated standards of a private club environment.
• Oversee daily operations of Hamlin House, including pickleball court management, member services, dining and beverage programs, concierge-level amenities, and overall facility maintenance.
• Design and implement strategic plans to grow membership, foster engagement, and deliver a premier experience to all members and guests.
• Establish and nurture a high-performance culture rooted in service, professionalism, and team collaboration.
• Ensure strict compliance with health and safety standards while maintaining impeccable cleanliness and presentation throughout the club.
• Manage financial performance, including budgeting, forecasting, inventory control, and cost management to meet or exceed profitability targets.
• Build and maintain strong relationships with members, community partners, and vendors to enrich the club experience and support retention and referrals.
• Curate and execute exclusive events, tournaments, wellness experiences, and social activations that reflect the club’s brand and appeal to our diverse member base.
• Develop systems to measure member satisfaction and operational efficiency, driving continuous improvement and innovation across all areas of the club.

QUALIFICATIONS AND EXPERIENCE

• Proven experience in club management, luxury hospitality, or premium lifestyle operations, ideally in a members-only or resort environment.
• Strong leadership capabilities with a demonstrated ability to build and guide high-performing teams.
• Operational expertise in food & beverage service, sports/recreation programming, and high-touch guest services.
• Strategic mindset with a hands-on management style, capable of driving both vision and execution.
• Excellent organizational, communication, and interpersonal skills suited to engaging with a discerning membership community.
• Financial acumen with the ability to manage budgets, analyze reports, and achieve performance benchmarks.
• Minimum of 5 years in a senior operations or general manager role within hospitality, private clubs, or sport and recreation.
• Experience planning and executing high-quality events and experiences that reinforce brand loyalty and member satisfaction.
• Passion for pickleball and community engagement, with an authentic desire to foster connection and wellness through sport and social culture.
• Availability to work evenings, weekends, and holidays to ensure a seamless experience for members and guests.

If you're ready to lead with passion and purpose in a one-of-a-kind environment, Hamlin House Paddle and Social Club invites you to bring your expertise to a new standard of club excellence. Together, let’s create a welcoming, active, and refined community where every member feels at home—and every moment leaves a lasting impression.

Equal Opportunity Employer

GENERAL MANAGER

COMPANY OVERVIEW

Welcome to Hamlin House, a home for spirited volleys, lively conversations, and those who know they’re the same thing. In our house, you’ll find a social lifestyle destination for ideal pickleball play, exceptional cuisine, classic cocktails & even better company. Hamlin House is a modern take on a Racquet club providing an elevated experience for the growing pickleball community in Orlando and will offer a culinary & hospitality experience that will keep you coming back for more than the game.

POSITION OVERVIEW

We’re launching a private club experience that redefines the intersection of hospitality, sport, and community. As we introduce Hamlin House to our founding members, we are seeking an accomplished and visionary General Manager to lead daily operations, member engagement, and service excellence. This role is instrumental in building the Hamlin House experience from the ground up—creating a warm, vibrant, and polished environment that reflects the values of exclusivity, belonging, and elevated leisure. If you're an experienced hospitality leader with a passion for service and a strategic mindset, this is your opportunity to shape the future of one of Orlando's most exciting new member destinations.

DUTIES AND RESPONSIBILITIES

• • Lead, mentor, and inspire a team to deliver outstanding member service and hospitality in alignment with the elevated standards of a private club environment.
  • Oversee daily operations of Hamlin House, including pickleball court management, member services, dining and beverage programs, concierge-level amenities, and overall facility maintenance.
  • Design and implement strategic plans to grow membership, foster engagement, and deliver a premier experience to all members and guests.
  • Establish and nurture a high-performance culture rooted in service, professionalism, and team collaboration.
  • Ensure strict compliance with health and safety standards while maintaining impeccable cleanliness and presentation throughout the club.
  • Manage financial performance, including budgeting, forecasting, inventory control, and cost management to meet or exceed profitability targets.
  • Build and maintain strong relationships with members, community partners, and vendors to enrich the club experience and support retention and referrals.
  • Curate and execute exclusive events, tournaments, wellness experiences, and social activations that reflect the club’s brand and appeal to our diverse member base.
  • Develop systems to measure member satisfaction and operational efficiency, driving continuous improvement and innovation across all areas of the club.

QUALIFICATIONS AND EXPERIENCE

• Proven experience in club management, luxury hospitality, or premium lifestyle operations, ideally in a members-only or resort environment.
• Strong leadership capabilities with a demonstrated ability to build and guide high-performing teams.
• Operational expertise in food & beverage service, sports/recreation programming, and high-touch guest services.
• Strategic mindset with a hands-on management style, capable of driving both vision and execution.
• Excellent organizational, communication, and interpersonal skills suited to engaging with a discerning membership community.
• Financial acumen with the ability to manage budgets, analyze reports, and achieve performance benchmarks.
• Minimum of 5 years in a senior operations or general manager role within hospitality, private clubs, or sport and recreation.
• Experience planning and executing high-quality events and experiences that reinforce brand loyalty and member satisfaction.
• Passion for pickleball and community engagement, with an authentic desire to foster connection and wellness through sport and social culture.
• Availability to work evenings, weekends, and holidays to ensure a seamless experience for members and guests.

If you're ready to lead with passion and purpose in a one-of-a-kind environment, Hamlin House Paddle and Social Club invites you to bring your expertise to a new standard of club excellence. Together, let’s create a welcoming, active, and refined community where every member feels at home—and every moment leaves a lasting impression.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Food and Beverage Services, Spectator Sports, and Hospitality

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