General Manager

Keke's Breakfast Cafe, Inc.; Orlando (FL); On-site; USD 60,000 - 83,000; Full time

Job summary

Keke's Breakfast Cafe is seeking a General Manager in Orlando to oversee operations, maintain quality service, and ensure employee training. This role demands strong leadership, customer service skills, and the ability to manage a fast-paced environment effectively. Candidates should have restaurant management experience and be ready to commit to a full-time position that supports both the guests and staff.

Qualifications

• Be 21 years of age.
• Have knowledge of service and food and beverage, generally with at least three years in similar positions.
• Possess basic math skills and ability to operate a cash register or POS system.
• Ability to stand long periods and lift up to 50 pounds.

Responsibilities

• Oversee and coordinate restaurant operations to achieve stated objectives.
• Ensure guest satisfaction through quality service and food.
• Control cash and receipts by adhering to established procedures.
• Train and develop staff while maintaining a productive working environment.

Skills

Customer Service

Leadership

Financial Management

Training and Development

Job description

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Job Summary

Oversee and coordinate the planning, organizing, training and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation.

• Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
• Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
• Ensure that all food and products are consistently prepared and served according to the restaurant's recipes, portioning, cooking and serving standards.
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Make employment and termination decisions.
• Fill in where needed to ensure guest service standards and efficient operations.
• Continually strive to develop your staff in all areas of managerial and professional development.
• Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant's preventative maintenance programs.
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant's receiving policies and procedures.
• Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for all violations of company policies, rules and procedures.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.
• Develop, plan and carry out restaurant marketing, advertising and promotional activities and campaigns.
• Be able to perform all daily adjustments or corrections and closing procedures on the Point of Sale and Back Office Computers.
  
  

Job Summary

Oversee and coordinate the planning, organizing, training and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation.

ESSENTIAL FUNCTIONS (Key Responsibilities)

• Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
• Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
• Ensure that all food and products are consistently prepared and served according to the restaurant's recipes, portioning, cooking and serving standards.
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Make employment and termination decisions.
• Fill in where needed to ensure guest service standards and efficient operations.
• Continually strive to develop your staff in all areas of managerial and professional development.
• Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant's preventative maintenance programs.
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant's receiving policies and procedures.
• Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for all violations of company policies, rules and procedures.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.
• Develop, plan and carry out restaurant marketing, advertising and promotional activities and campaigns.
• Be able to perform all daily adjustments or corrections and closing procedures on the Point of Sale and Back Office Computers.
  
  

Qualifications

• Be 21 years of age.
• Be able to communicate and understand the predominant language(s) of the restaurant's trading area.
• Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations and/or assistant management positions.
• Possess excellent basic math skills and have the ability to operate a cash register or POS system.
• Be able to work in a standing position for long periods of time (up to 5 hours).
• Be able to reach, bend, stoop and frequently lift up to 50 pounds.
• Must have the stamina to work 50 to 60 hours per week.
  
  

Requirements

• MUST be available EVERY DAY from 6:00 a.m. to 5:00 p.m.
• Minimum two years management experience in full service and/or fast casual restaurant or, a minimum of two years continuous experience in a Keke's Breakfast Cafe as either a server or front of house expediter.
• Must have reliable transportation.
• Able to conform to all Keke's Breakfast Cafe dress code standards.
• Keke's must be your primary place of employment.
  
  

Ongoing Requirements

Any manager who fails (less than 70%) a Keke's Brand Standards audit two times (2x) in a twelve-month rolling period must be retrained at the Franchise training facility at the current published FDD rate for training.

Training Requirements

Must meet all current Keke's brand management requirements.

Must go through 12 days of training at the corporate training facility and complete brand manager training checklist. Completed training checklist must be signed by candidate and Corporate Trainer.

In the event a manager, previously employed by any Keke's location, is rehired, either by the initial franchisee or by a new franchisee, the potential manager must be fully retrained under the existing corporate manager training program at the current published FDD rate for training.

If the rehired manager were to return within six months of the date their previous tenure as an approved Keke's manager ended, the potential manager would be eligible for an abbreviated Keke's Manager Refresh Training at half the current published FDD rate for training.

The Typical Pay Range For This Role Is

Minimum:$60,000.00 - Maximum:$82,500.00

Please note that this range represents the pay range for all positions in the job grade within which the position falls. This job posting is not a promise of any specific pay for any specific employee as the actual pay will take into account a range of factors, including location and experience.

Keke's Breakfast Cafe is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.

Applicants requiring reasonable accommodation for any part of the application process should contact 864-597-8000. PLEASE DO NOT CONTACT THIS NUMBER TO CHECK THE STATUS OF YOUR APPLICATION.

Keke's Breakfast Cafe participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization. For more information on E-Verify, please contact the DHS at 888-897-7781 or dhs.gov/e-verify. Please note that we do not use this information to pre-screen job applicants.

Required

Preferred

Job Industries

• Other

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Restaurants

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