General Manager

Plazahotelelpaso; Northern (KY); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k Company Match

Travel Discounts

Commuter Benefits

Bonuses and Incentives

Education/Professional Development

Technology Reimbursements

Job summary

The Strider Hotel, a luxury lifestyle hotel by Hilton's Curio Collection, opens in Boston Landing. We seek a visionary General Manager to lead the launch and set a standard of hospitality where associates thrive, guests return, and operational excellence is the norm.

You will recruit and develop a diverse team, implement service standards, maximize revenue, control costs, and ensure top-tier guest experiences across front office, housekeeping, and maintenance.

Qualifications

• Associate or Bachelor’s Degree in Business, Hospitality or related field.
• Previous hotel management experience required.
• Strong leadership and communication skills.

Responsibilities

• Lead, mentor and empower a diverse hotel team delivering service excellence.
• Oversee service standards and guest satisfaction with swift issue resolution.
• Develop revenue strategies and control costs to meet budget goals.
• Direct front office, housekeeping and maintenance for smooth operations.
• Foster continuous learning and professional development across the team.

Skills

Leadership

Guest Experience

Financial Acumen

Operations Management

People Development

Education

Associate degree

Bachelor's degree in Business or Hospitality

Job description

Opportunity: General Manager

The Strider Hotel, an exciting new luxury lifestyle hotel by Hilton's Curio Collection, is set to open in Boston Landing, blending elevated hospitality with one of the city's most dynamic neighborhoods. We are seeking a visionary General Manager to lead the hotel through its opening and beyond, creating an environment where associates thrive, guests return, and operational excellence is the standard. This is an opportunity to shape not only a successful launch, but the future of an exceptional hotel.

Your Growth Path

Area General Manager - Regional Director of Operations – Vice President of Operations

Your Focus

Leadership

• Develop, lead, inspire, and mentor a diverse team, cultivating a culture of collaboration, innovation, and accountability.
• Set clear expectations and provide the guidance necessary to achieve exceptional performance.

Guest Experience

• Ensure the highest level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any issues.
• Continuously seek opportunities to enhance guest interactions and exceed expectations.

Financial Performance

• Develop and execute strategies to maximize revenue, optimize expenses, and achieve budgetary goals.
• Monitor financial performance through regular analysis and implement corrective actions as needed.

Operational Excellence

• Maintain a seamless and efficient operation by overseeing all aspects of the hotel, including front office, housekeeping, and maintenance.
• Implement best practices to uphold quality and safety standards.

Employee Development

• Foster a culture of continuous learning and professional development, empowering team members to excel in their roles and advance within the organization.

Your Background and Skills

• Associate or Bachelor’s Degree in Business, Hospitality or a related field.
• Previous hotel management experience required.

HHM Benefits and Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Quarterly Bonuses and Incentives
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Technology Reimbursements

Work Environment and Context

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
• Occasional travel required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It