General Manager

Crete United; Northern (KY); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Crete United is seeking a General Manager to lead all day-to-day operations for our Missouri-area construction and service business. This hands-on leader will own safety, people leadership, customer satisfaction, revenue growth, and profitability while overseeing service, projects, construction execution, sales, estimating, field operations, and administration.

The role reports to the Regional VP of Operations and requires 10+ years in electrical or MEP contracting with proven P&L ownership,

Qualifications

• 10+ years of leadership experience in electrical contracting, mechanical contracting, or MEP services.
• Proven success with P&L ownership and scaling revenue/profitability.
• Strong understanding of service operations, construction/project execution, and sales management.
• Experience leading large teams across field and office functions.
• Strong customer-facing presence with ability to win trust and grow relationships.
• Financial budgeting, forecasting, labor productivity, and margin management.

Responsibilities

• Own P&L including revenue, gross margin, EBITDA, cash flow, and working capital.
• Lead service, projects, construction, and field operations to ensure execution excellence.
• Develop strategic growth plans across service, retrofit, and project lines.
• Build and mentor a leadership team across operations, sales, and support.
• Improve technician recruiting, retention, productivity, and workforce planning.
• Expand relationships with existing customers and pursue new business opportunities.
• Ensure pricing discipline, estimating accuracy, project controls, and margin protection.
• Drive safety culture and compliance across all field and office operations.
• Establish KPIs and dashboards to improve accountability and decision making.
• Collaborate with Crete United leadership and sister companies on growth initiatives.

Skills

Leadership

P&L ownership

Strategic planning

Sales management

Customer relationship management

Financial acumen

Team building

Project management

Safety culture

Communication skills

Job description

The General Manager will lead all day-to-day operations for ALC's business unit with full responsibility for safety, people leadership, customer satisfaction, revenue growth, and profitability.

This leader will oversee service, projects, construction execution, sales, estimating, field operations, and administrative functions while building a high-performance culture focused on accountability and growth. The role requires a hands-on operator who understands the Missouri Construction market and can drive both operational discipline and commercial expansion.

This position reports to the Regional VP of Operations.

Key Responsibilities

• Own full P&L performance including revenue, gross margin, EBITDA, cash flow, and working capital.
• Lead service, projects, construction, and field operations to ensure execution excellence.
• Develop and implement strategic growth plans across service, retrofit, and project business lines.
• Build and mentor a strong leadership team across operations, sales, and support functions.
• Improve technician recruiting, retention, productivity, and workforce planning.
• Strengthen relationships with existing customers while expanding key accounts and new business opportunities.
• Ensure pricing discipline, estimating accuracy, project controls, and margin protection.
• Drive safety culture and compliance across all field and office operations.
• Establish KPIs and operational dashboards to improve accountability and decision making.
• Partner closely with Crete United leadership and sister companies on best practices and growth initiatives.

Qualifications

• 10+ years of leadership experience in electrical contracting, mechanical contracting, or MEP services.
• Prior General Manager, Operations Manager, Branch Manager, or business unit leadership experience preferred.
• Demonstrated success with P&L ownership and scaling revenue/profitability.
• Strong understanding of service operations, construction/project execution, and sales management.
• Experience leading large teams across field and office functions.
• Strong customer-facing presence with the ability to win trust and grow relationships.
• Financial acumen including budgeting, forecasting, labor productivity, and margin management.
• High accountability, urgency, and leadership maturity.
• Familiarity with the Missouri construction market highly preferred.

Compensation

Annual Incentive Bonus: Performance-based, tied to EBITDA, growth, and operational goals

• Life and Disability Insurance
• 401(k) with company match
• Paid Time Off and Holidays
• Leadership growth opportunities within a national platform
• Strong local brand backed by national resources

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.