General Manager

CKE Restaurants, Inc.; Newnan (GA); Sur place; USD 40 000 - 80 000; Plein temps

Résumé du poste

An established industry player in the restaurant sector is seeking a dynamic manager to lead their team and ensure exceptional Guest satisfaction. The ideal candidate will have a strong background in restaurant management, with a focus on training and empowering employees to deliver top-notch service. This role involves developing business plans, managing financial results, and upholding safety standards to create a positive work environment. If you are passionate about hospitality and have the skills to drive performance, this is an exciting opportunity to make a significant impact in a vibrant setting.

Qualifications

• 3-5 years of management experience, preferably in a restaurant setting.
• Strong financial and analytical skills are essential for success.

Responsabilités

• Ensure a positive Guest service experience and respond to concerns.
• Train and evaluate employees to maintain high levels of Guest satisfaction.
• Develop and execute the business plan for the restaurant.

Connaissances

Verbal and written communication

Organizational skills

Financial/analytical aptitude

Planning and budgeting

Time management

Formation

High school diploma or equivalent

Outils

Basic computer knowledge

Description du poste

Models and creates an environment in which the Guest is always right; ensures a positive Guest service experience.

Responds positively and quickly to Guest concerns.

Hires high quality people who demonstrate and ensure consistent Guest satisfaction.

Ensures all employees are trained and empowered to deliver total Guest satisfaction.

Evaluates each employee’s ability to maintain high levels of Guest satisfaction.

Continuously improves the skills, knowledge and morale of all employees.

Train, coach and provide regular performance feedback (positive and corrective).

Makes a continuous effort to maintain a fun and enjoyable working experience in the restaurant at all times.

Develops and executes the business plan (key elements include fiscal responsibilities, manpower planning and local restaurant marketing) for the restaurant.

Utilizes labor effectively to meet budget.

Responsible for financial results.

Executes company-wide marketing programs.

Enforces all labor laws (federal, state and local).

Upholds company food safety, food handling and sanitation requirements, to ensure the health and safety of our Guests and employees.

Models and encourages CKE shared values.

Is completely focused on and driven by the Guest.

Is of high personal integrity and treats all employees with honesty, respect and dignity.

Is performance oriented and driven; clearly communicates performance expectations, measures performance results, recognizes and rewards good performance and is intolerant of poor performance.

Qualifications

EDUCATION

High school diploma or equivalent.

EXPERIENCE

3 – 5 years in management position (preferably restaurant experience).

HOURS

Able to work a standard 47 ½ - 50 hour work week; able to work flexible hours necessary to manage and operate the restaurant effectively. Able to work the days and hours as designated (scheduled) by the General Manager or District Manager.

SKILLS & ABILITIES

Basic knowledge of computers.

Financial/analytical aptitude including planning, budgeting, scheduling and P & L management.

Organizational, planning and time management.

Good verbal and written communication skills.

PHYSICAL ABILITIES:

Work long hours.

Stand for long periods of time.

Work around others in close quarters.

Move throughout the restaurant and observe restaurant operations and employee work performance.

Able to lift 50 – 75 pounds comfortably.

Work with various cleaning products.