General Manager

Ultipro; Knoxville (TN); On-site; USD 52,000 - 68,000; Full time

Job summary

Ultipro in Knoxville, TN seeks an experienced restaurant manager to lead daily operations, deliver outstanding guest experiences, and ensure compliance with food safety and labor laws.

You will hire and train high-quality staff, coach performance, manage scheduling and budgeting, and execute company marketing programs to drive financial results. This role requires 47.5–50 hour weeks and the ability to lift 50–75 pounds as part of a hands-on leadership approach.

Qualifications

• High school diploma or equivalent.
• 3–5 years in a management position, preferably in a restaurant.
• Able to work 47.5–50 hours per week with flexible scheduling.
• Basic knowledge of computers.
• Financial/analytical aptitude including planning, budgeting, scheduling and P&L management.
• Organizational, planning and time management.
• Good verbal and written communication skills.

Responsibilities

• Ensure a positive guest service experience and respond promptly to concerns.
• Hire, train and coach employees to deliver guest satisfaction.
• Evaluate staff performance and maintain high morale.
• Develop and execute the restaurant business plan and marketing programs.
• Utilize labor effectively to meet budget and drive financial results.
• Enforce labor laws and uphold food safety and sanitation standards.
• Lead by example, focus on guest satisfaction and integrity.

Skills

Guest service focus

Staff coaching

Budgeting & scheduling

Verbal & written communication

Basic computer skills

Education

High school diploma or equivalent

Job description

Models and creates an environment in which the Guest is always right; ensures a positive Guest service experience.

Responds positively and quickly to Guest concerns.

Hires high quality people who demonstrate and ensure consistent Guest satisfaction.

Ensures all employees are trained and empowered to deliver total Guest satisfaction.

Evaluates each employee’s ability to maintain high levels of Guest satisfaction.

Continuously improves the skills, knowledge and morale of all employees.

Train, coach and provide regular performance feedback (positive and corrective)

Makes a continuous effort to maintain a fun and enjoyable working experience in the restaurant at all times.

Develops and executes the business plan (key elements include fiscal responsibilities, manpower planning and local restaurant marketing) for the restaurant.

Utilizes labor effectively to meet budget.

Responsible for financial results

Executes company-wide marketing programs

Enforces all labor laws (federal, state and local).

Upholds company food safety, food handling and sanitation requirements, to ensure the health and safety of our Guests and employees.

Models and encourages CKE shared values.

Is completely focused on and driven by the Guest.

Is of high personal integrity and treats all employees with honesty, respect and dignity.

Is performance oriented and driven; clearly communicates performance expectations, measures performance results, recognizes and rewards good performance and is intolerant of poor performance.

Qualifications - External

EDUCATION

High school diploma or equivalent.

EXPERIENCE

3 – 5 years in management position (preferably restaurant experience)

HOURS

Able to work a standard 47 ½ - 50 hour work week; able to work flexible hours necessary to manage and operate the restaurant effectively. Able to work the days and hours as designated (scheduled) by the General Manager or District Manager.

SKILLS & ABILITIES

Basic knowledge of computers.

Financial/analytical aptitude including planning, budgeting, scheduling and P & L management.

Organizational, planning and time management

Good verbal and written communication skills.

PHYSICAL ABILITIES:

Work long hours.

Stand for long periods of time.

Work around others in close quarters.

Move throughout the restaurant and observe restaurant operations and employee work performance.

Able to lift 50 – 75 pounds comfortably.

Work with various cleaning products.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.