General Manager

ExplorUS; New York (NY); On-site; USD 130,000 - 190,000; Full time

Job summary

Gateway Hospitality in Brooklyn is seeking an experienced General Manager to lead Floyd Bennett Field, a premier multi-sport and entertainment complex. You will drive revenue growth, oversee operations, events, and an exceptional guest experience while building a high-performance culture.

You will manage budgets, safety, and partnerships with youth sports organizations, schools, and community partners to maximize utilization and ensure top-tier service.

Qualifications

• Experience managing a sports complex or multi-use facility.
• Budgets, cost control, and revenue growth experience.
• Proven ability to lead and inspire teams in fast-paced environments.
• Strong communication, analytical, and problem-solving skills.

Responsibilities

• Lead the operation of a multi-sport and entertainment complex.
• Drive service quality, safety, and financial performance across departments.
• Recruit, coach, and develop department leaders.
• Oversee budgeting, labor, and revenue growth across leagues, tournaments, events, rentals, and retail.
• Partner with corporate leadership on strategic initiatives and continuous improvement.
• Build relationships with youth sports orgs, schools, clubs, and partners.
• Maximize facility utilization through scheduling of leagues, tournaments, camps and events.
• Ensure safety, risk management, and regulatory compliance.

Skills

Sports facility management

Financial acumen

Team leadership

Operations management

Vendor management

Communication

Safety & compliance

Education

Bachelor's degree

Tools

Microsoft Office

POS systems

Facility management software

Job description

Gateway Hospitality is seeking an experienced General Manager to lead Floyd Bennett Field, one of Brooklyn’s premier destinations for sports, entertainment, and special events. This dynamic complex brings together youth and adult sports, tournaments, events, food & beverage, bar operations, and a variety of guest experiences in a fast-paced, ever-changing environment.

As General Manager, you will provide strategic and operational leadership across the property, driving revenue growth, expanding event and group sales, delivering exceptional guest experiences, and building a strong culture of service excellence. You will lead a diverse team, oversee multiple revenue streams, cultivate community partnerships, and identify opportunities to maximize the complex's performance.

This is an exciting opportunity for a hospitality leader who thrives in complex, high-energy environments and enjoys bringing together operations, events, sales, food and beverage, and team development.

Key Responsibilities:

• Lead the overall operation of a multi-sport and entertainment complex, including sports programming, facility operations, food & beverage, retail, events, guest services, and administration.
• Drive operational excellence by ensuring exceptional service, safety, quality, and financial performance across all departments.
• Recruit, coach, and develop department leaders while fostering a collaborative, high-performing team culture.
• Oversee budgeting, financial performance, labor management, and revenue growth across leagues, tournaments, events, rentals, concessions, and retail.
• Partner with corporate leadership to implement strategic initiatives, address operational opportunities, and continuously improve business performance.
• Build and maintain strong relationships with youth sports organizations, schools, clubs, and community partners to support programming and business growth.
• Maximize facility utilization through effective scheduling of leagues, tournaments, camps, and special events while delivering an outstanding guest experience.
• Ensure compliance with all safety, risk management, and regulatory requirements.

Qualifications:

• Proven experience managing a sports complex, recreation facility, athletic venue, or similar multi-use operation, with a strong understanding of programs, events, and guest experiences.
• Demonstrated financial acumen with experience managing budgets, controlling costs, and driving revenue growth.
• Proven ability to lead, develop, and inspire high-performing teams in a fast-paced environment.
• Strong communication, analytical, and problem-solving skills with the ability to make sound operational decisions.
• Hands-on experience overseeing building maintenance, facility operations, vendors, safety, and preventative maintenance to ensure a well-maintained, safe, and fully operational property.
• Proficiency with Microsoft Office and POS systems; experience with recreation or facility management software is a plus.
• Flexible schedule with the ability to work evenings, weekends, and holidays as business needs require.
• Ability to perform the physical demands of the role, including frequent lifting of up to 25 pounds and occasional lifting of up to 50 pounds.
• Bachelor’s degree in Sports Management, Business Administration, Hospitality Management, or a related field preferred.
• 5–7+ years of leadership experience in sports facility management, recreation operations, hospitality, or event venue operations.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status and all other status protected by law.