General Manager

Din Tai Fung North America; New York (NY); On-site; USD 154,000 - 192,500; Full time

Benefits offered by this job

Competitive Pay & Benefits

Medical insurance for individuals and/

Dental Insurance

Vision Insurance

Life Insurance

HSA

Commuter Spending Accounts

401(k) with company match

Employee Assistance Program

Discounts through BenefitHub

Employee Meal Discounts

Paid Time Off (PTO)

Paid Sick Leave (PSL)

Quarterly Wellness Days

Car Allowance

Bonus Eligible

Growth opportunities

Job summary

Din Tai Fung North America is seeking a General Manager for our Brooklyn location. You will lead front‑of‑house operations, champion service excellence, and drive labor, inventory, and financial performance to ensure a superior guest experience.

You will partner with leadership to shape culture, optimize schedules, and develop a high‑performing team in a fast‑paced, high‑volume environment. This role offers growth opportunities within the brand.

Qualifications

• 3+ years of management experience in a high‑volume, full‑service restaurant.
• Strong knowledge of brand standards, steps of service, and front‑of‑house operations.
• Proven ability to manage budgets and interpret financial statements (labor cost, P&L).

Responsibilities

• Oversee all front‑of‑house operations to ensure service excellence and brand standards.
• Lead by example, hire, train, coach, and motivate staff to meet goals.
• Set performance expectations and communicate with leadership.
• Manage budgets and financial reports, drive sales and profit improvement.
• Create effective schedules and ensure proper staffing levels.
• Manage inventory, ordering, and vendor relationships.

Skills

Leadership

Budgeting

Communication

Operations management

Education

Bachelor’s degree or equivalent

Job description

The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.

As General Manager, you’re the co-captain of the restaurant, partnering with the Executive Kitchen Manager to keep everything running at the top of its game. You own the front‑of‑house, champion service excellence, manage inventory and costs, and plan labor. With a sharp eye on team development, financial performance, and smooth operations, you help shape the culture and drive success every single shift.

WHY DIN TAI FUNG?

Din Tai Fung (DTF) is a globally celebrated, family‑owned restaurant brand founded in 1972 and internationally renowned for its iconic Xiao Long Bao. What started as a small family business has grown into one of the most recognized restaurant brands in the world, with more than 165 locations across 13 countries and a reputation for extraordinary quality, precision, and hospitality.

Our Brooklyn location represents an exciting chapter in our growth in New York, bringing the DTF experience to one of the most dynamic and competitive restaurant markets in the world. This restaurant operates at a high level of volume and precision, where strong leadership, operational excellence, and teamwork are essential to delivering the exceptional guest experience we’re known for globally. Read our Wall Street Journal article – America’s Most Successful Restaurant Chain Feeds a Dumpling Frenzy.

As a General Manager in Brooklyn, you’ll lead a fast‑paced, high‑performing restaurant while developing a team that takes pride in delivering an outstanding dining experience every day.

LOCATION: 567 Fulton St. Brooklyn, NY 11201

SALARY RANGE FOR GENERAL MANAGER: $154,000 – $192,500 annual base salary, plus eligibility for the annual incentive plan based on individual and company performance.

Benefits And Perks

• Competitive Pay & Benefits
• Employer Contribution for individuals and eligible dependents’ medical insurance
• Dental, Vision, and Life Insurance
• Health Savings Account (HSA)
• Commuter Spending Accounts
• 401(k) Plan with company match
• Employee Assistance Program
• Discounts through BenefitHub
• Employee Meal Discounts
• Paid Time Off (PTO) to support work‑life balance (accrued based on length of service)
• Paid Sick Leave (PSL) to care for your health or loved ones
• Quarterly Wellness Days – extra time off to recharge every season
• Car Allowance
• Bonus Eligible
• Opportunities for growth; we love promoting within!

Job Responsibilities

• Oversee all front‑of‑house operations to ensure service excellence, brand standards, and consistent daily execution.
• Lead by example, fostering a positive, professional culture through hiring, training, coaching, and motivating staff to meet company goals.
• Set and communicate performance expectations, hold team members accountable, align staff with business strategies, and maintain transparent communication with leadership.
• Manage budgets and financial reports, monitor profitability, ensure accounting compliance, and drive sales and profit‑improvement initiatives.
• Create effective schedules that meet business and labor needs, ensure proper staffing levels, and build a strong leadership pipeline.
• Manage inventory, ordering, and vendor relationships to ensure efficiency, quality, and operational support.

Job Requirements For General Manager

• 3+ years of management experience in a high‑volume, full‑service restaurant.
• Strong knowledge of brand standards, steps of service, and front‑of‑house operations.
• Proven leadership skills with experience hiring, training, and developing service‑driven teams.
• Ability to manage budgets and interpret financial statements (e.g., labor cost, P&L).
• Effective communication and organizational skills, with the ability to collaborate cross‑functionally.
• Ability to stand for long periods of time.
• Ability to lift 20+ lbs.
• Comfortable with being exposed to hot and cold temperatures.

Preferred Qualifications

• Bachelor’s degree or equivalent in Business, Hospitality, or related field.

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job‑related duties assigned by their supervisor.

Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally.

Equal Opportunity Employer

Din Tai Fung North America is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment and welcome all qualified applicants, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status, in accordance with applicable federal, state/provincial, and local laws.

U.S. Employment Eligibility

In the United States, Din Tai Fung North America participates in E‑Verify to confirm work authorization for all new hires. To learn more, please visit: https://www.e-verify.gov/employees.