Assistant General Manager

Din Tai Fung North America; New York (NY); On-site; USD 126,000 - 173,000; Full time

Benefits offered by this job

Competitive Pay & Benefits

Medical insurance for individuals and,

Dental, Vision, and Life Insurance

401(k) Plan with company match

Paid Time Off (PTO)

Paid Sick Leave (PSL)

Quarterly Wellness Days

Bonus Eligible

Job summary

Din Tai Fung North America is seeking an Assistant General Manager to support the GM in daily restaurant operations, with a focus on front-of-house execution, team leadership, and guest satisfaction. You will lead FOH managers, coordinate with the Bar Manager, and ensure brand standards across the restaurant.

The role requires travel to California for training (about 3 months) and involves recruiting, scheduling, and driving key guest metrics while maintaining high service quality in a dynamic

Qualifications

• High school diploma or equivalent.
• Ability to travel to California for training (approx. 3 months).
• 2+ years restaurant management experience in casual or upscale casual dining.
• Strong financial acumen.
• High level understanding of full-service dining operations.

Responsibilities

• Oversee FOH staffing and scheduling with GM, coach Service Managers to develop leadership.
• Recruit non-exempt BOH staff and assist with managerial hiring.
• Maintain FOH operating tasks (opening/closing checklists, service audits) and service standards platforms.
• Communicate brand standards and new rollouts across FOH teams and with Bar Manager.
• Collaborate with GM on FOH staffing plans and KPI targets; lead operational meetings.
• Train FOH staff to uphold service excellence and safety protocols; review guest feedback for corrective actions.

Skills

Workforce management

Training & development

Brand standards

FOH operations

Communication

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

POS systems

Job description

The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.

LOCATION:

The Brook, 567 Fulton St #19G, Brooklyn, NY 11201, USA

SALARY RANGE FOR ASSISTANT GENERAL MANAGER:

$125,950 - $173,200 annual base salary annual base salary, plus eligibility for the annual incentive plan based on individual and company performance.

The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.

Benefits And Perks

• Competitive Pay & Benefits
• Employer Contribution for individuals and eligible dependents' medical insurance
• Dental, Vision, and Life Insurance
• Health Savings Account (HSA)
• Commuter Spending Accounts
• 401(k) Plan with company match
• Employee Assistance Program
• Discounts through BenefitHub
• Employee Meal Discounts
• Paid Time Off (PTO) to support work-life balance (accrued based on length of service)
• Paid Sick Leave (PSL) to care for your health or loved ones
• Quarterly Wellness Days - extra time off to recharge every season
• Bonus Eligible
• Opportunities for growth; we love promoting within!

JOB PURPOSE:

The Assistant General Manager (AGM) is responsible for supporting the General Manager in overseeing the daily operations of the restaurant, with a primary focus on front-of-house execution, team leadership, financial performance, and guest satisfaction. The AGM leads and develops the Service Manager and Assistant Service Manager teams while collaborating closely with the Bar Manager to ensure a consistent, high-quality brand experience across the restaurant

Job Responsibilities

• Workforce Management: Validate FOH schedules for GM review and ensure compliance with labor standards. Submit people transactions such as promotions, demotions, and other employment changes in partnership with People + Culture. Coach and document corrective actions and performance development for FOH managers and hourly team members. Lead the training and development of Service and Assistant Service Managers to build a strong leadership pipeline.
• Recruiting: Responsible for conducting interviews, making final hiring decisions for non-exempt BOH staff and assist with the hiring process for managerial roles.
• Systems: Ensure completion and accuracy of FOH operational tasks (opening/closing checklists, service audits) and guest service standards operational platforms.
• Communication: Teach, coach, and maintain brand standards while ensuring the team is updated on new rollouts, promotions, and changes. Teach, coach, and reinforce brand standards with all FOH staff and leadership. Ensure timely and consistent communication of promotions, menu rollouts, service initiatives, and operational changes. Partner with the Bar Manager to ensure consistent messaging across all guest-facing departments.
• Restaurant Planning:Collaborate with the GM to develop FOH staffing plans and succession strategies. Assist in implementing strategies to drive key guest metrics (e.g., hospitality scores, table turn times) and operational KPIs. Lead FOH operational meetings and support manager development through clear, action-oriented communication.
• Guest Experience: Train and coach FOH team members to uphold service excellence standards, food safety protocols (as applicable to service areas), and compliance with health department and brand requirements. Review guest feedback reports and collaborate with FOH leaders to develop corrective action plans when necessary. Maintain cleanliness and appearance in all FOH areas.
• Technical Skills: Ensure FOH teams are certified and up to date with required service and safety training. Validate that all FOH employees are trained and proficient in key areas (service steps, POS systems, guest recovery techniques).

Job Requirements For Assistant General Manager

• High school diploma or equivalent
• Ability to travel to California for training (approximately 3 months)
• 2+ years restaurant management experience in casual or upscale casual dining.
• Strong financial acumen
• High level understanding of full service dining operations
• Sitting- minimal
• Standing- up to 3 hours
• Lifting- up to 50lbs
• Temperature- ranges from refrigeration temp to hot line temps

Preferred Qualifications

• Bachelor's degree or equivalent in Business, Hospitality, or related field.

NOTE:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally.

Equal Opportunity Employer

Din Tai Fung North America is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment and welcome all qualified applicants, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status, in accordance with applicable federal, state/provincial, and local laws.

U.S. Employment Eligibility

In the United States, Din Tai Fung North America participates in E-Verify to confirm work authorization for all new hires. To learn more, please visit: https://www.e-verify.gov/employees.