General Manager

Courtyard New Haven at Yale; New Haven (CT); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

401(k)

Health, Dental, Vision, Life & Vol +

TEAM & Travel Discounts

Vacation, Wellness & Holiday Pay

Performance-based bonus

Job summary

Courtyard New Haven at Yale in New Haven, CT, seeks an experienced General Manager to lead all hotel operations and foster a culture of service excellence and accountability. You’ll shape the guest experience, develop top talent, and drive ongoing success for the property.

You will inspire, mentor, and manage department leaders while partnering with Sales, Revenue Management, and Marketing to optimize occupancy and profitability, ensuring adherence to brand standards and regulatory requirements.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
• Demonstrated experience leading hotel operations and managing P&L
• Proven ability to develop and motivate high-performing teams
• Strong guest-service mindset and hospitality operations knowledge
• Excellent communication and relationship-building skills
• Ability to manage multiple departments in a fast-paced environment

Responsibilities

• Provide strategic leadership for all hotel departments, ensuring operational excellence and an exceptional guest experience
• Drive financial performance by achieving revenue, profitability, and expense-management goals
• Lead, mentor, and develop department leaders while fostering a positive, inclusive, and high-performing culture
• Ensure exceptional guest satisfaction by maintaining brand and service standards and proactively addressing guest feedback
• Partner with Sales, Revenue Management, and Marketing to maximize occupancy, ADR, and RevPAR
• Monitor key performance metrics and implement strategies to improve operational efficiency and financial results
• Champion employee engagement, recognition, retention, and professional development
• Ensure compliance with company policies, brand standards, and federal, state, and local regulations
• Build strong relationships with ownership, community partners, vendors, and local organizations
• Promote a culture of safety, service excellence, and continuous improvement throughout the property

Skills

Hotel operations

Financial management

Team leadership

Guest service

Strategic planning

Communication

Education

Bachelor's degree in Hospitality Management or Business Admin

Tools

PMS / hotel software

Job description

T.E.A.M. = Together Everyone Achieves More

As a General Manager, you’ll have the opportunity to lead, inspire, and make a meaningful impact on our TEAM. We believe in supporting our leaders, recognizing strong performance, and providing opportunities to grow alongside the company.

Bring your leadership, hospitality expertise, and passion for developing people. We’ll provide the support and resources to help you drive success, develop your TEAM, and achieve your MORE.

About the Role

Are you a dynamic hospitality leader who thrives on creating memorable guest experiences, building high-performing teams, and driving exceptional business results? We are seeking an experienced General Manager to lead all aspects of hotel operations while fostering a culture of service excellence, accountability, and innovation.

As General Manager, you will have the opportunity to shape the guest experience, develop outstanding talent, and drive the continued success of the property.

What You'll Do

• Provide strategic leadership for all hotel departments, ensuring operational excellence and an exceptional guest experience.
• Drive financial performance by achieving revenue, profitability, and expense-management goals.
• Lead, mentor, and develop department leaders while fostering a positive, inclusive, and high-performing culture.
• Ensure exceptional guest satisfaction by maintaining brand and service standards and proactively addressing guest feedback.
• Partner with Sales, Revenue Management, and Marketing to maximize occupancy, ADR, and RevPAR.
• Monitor key performance metrics and implement strategies to improve operational efficiency and financial results.
• Champion employee engagement, recognition, retention, and professional development.
• Ensure compliance with company policies, brand standards, and federal, state, and local regulations.
• Build strong relationships with ownership, community partners, vendors, and local organizations.
• Promote a culture of safety, service excellence, and continuous improvement throughout the property.

Requirements & Qualifications

• Previous General Manager or senior hotel leadership experience with full operational responsibility.
• Strong knowledge of hotel operations, financial management, budgeting, and revenue optimization.
• Proven ability to lead, develop, and motivate high-performing teams.
• Strong understanding of guest service and hospitality operations.
• Excellent communication, leadership, problem-solving, and relationship-building skills.
• Ability to manage multiple departments and priorities in a fast-paced environment.
• Experience with hotel brand standards and operational systems preferred.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred, or an equivalent combination of education and experience.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.

Why Join Our Team?

• Lead and make an impact at a dynamic hotel property.
• Opportunity to shape the guest and team member experience.
• Work alongside a talented and collaborative hospitality team.
• Performance-based bonus opportunity.
• Career growth and advancement opportunities within the organization.
• 401(k)
• Health, Dental, Vision, Life & Voluntary Insurance
• TEAM & Travel Discounts
• Vacation, Wellness & Holiday Pay

Full-Time positions are benefits eligible, including time off and travel discounts. Medical and other insurance options are also available.

Travel Discounts – With multiple brands and thousands of locations around the world, TEAM members are eligible for special travel discounts and, in some locations, F&B discounts! Get away to relax, visit family, or see the world!

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification process (Form I-9) upon hire.